If you can't set up your smart device to work with your Google Nest or Google Home speaker or display, try the following troubleshooting steps:
If the Google Home app doesn't find your smart device during setup
Note: If your Cync (C by GE) device doesn't appear during Seamless setup, set up your device in the Cync (C by GE) app first. Then, follow the steps to connect other smart devices in the Google Home app.
- Close the Google Home app.
- Make sure you have the latest version of the Google Home app .
- Restart or unplug your smart device. Leave the device off for 10 seconds before turning it back on.
- Open the Google Home app . Wait 15 seconds before you set up your device. This gives your device time to be recognized by the app.
Additional steps as needed
Most Wi-Fi routers allow devices on both the 2.4 GHz and 5 GHz networks to communicate with each other (bridging). However, if you experience problems, you may need to change your router’s settings or connect your devices to only the 2.4 GHz band to set up and use your smart device.
Your router or wireless extender may prevent your smart devices from communicating with other devices on your network like your speaker or display. To fix this, you need to disable AP (Access Point) isolation (also known as “Client Isolation” or “Guest Mode”) on your router. Refer to your router’s manual to learn how to disable AP isolation.
If you still have trouble, try to set up or change your speaker or display to a 2.4 GHz Wi-Fi network. Then, connect the Wi-Fi on your phone to that same network and set up your smart device in the Google Home app.
If you can’t scan the QR code
Wi-Fi devices may ask you to scan a QR code during setup.
- Hold your phone about 5 inches (12 cm) away to scan. Learn more tips for scanning QR codes.
- If you’re unable to scan the QR code, tap Continue without scanning, then enter the code found on your device.
If your device is not responding
- Make sure the outlet is receiving power. Check that your wall switch is on.
- Turn the device off and on. The device can take up to a minute after receiving power to reconnect to the Google Nest or Home device.
- Try the device in a different outlet. If you have a light, also try it in a different lamp or socket.
- If the above steps don’t work, you may need to factory reset your smart device and set up the device again.
If you get the error message “Something went wrong”
- You might not be a member of the home that the device was set up in. Ask the person who created the home to add you as a member.
- Retry the set up flow. You may have a temporary wireless connection issue.
If you're still unable to resolve the issue, share feedback about speakers or displays.
Factory reset your Seamless setup enabled devices
- Make sure all your devices are turned on.
- Factory reset each of your smart devices. Check your device manufacturer's website for instructions.
- Remove the smart device(s) from the Google Home app.
- A factory reset will not remove your devices from the Google Home app. You must do it separately.
The maker of your device may have additional information for troubleshooting the setup of your device. Check out our partner help sites:
- GE Lighting
- Kasa Smart Wi-Fi Plug Mini HS 105
- LEDVANCE/Sylvania SMART+
- Philips Hue
For help related to adding your device to the Google Home app, contact a Google Nest expert.