What should I know about Fitbit Premium?

Take care of yourself and your health with Fitbit Premium. 

If you sign in to the Fitbit app using a Google account, visit support.google.com to manage or cancel your Fitbit Premium subscription.

Note: If you purchased an annual Fitbit Premium subscription through Fitbit.com, you will need to resubscribe to Fitbit Premium through the Fitbit app when your current subscription ends. Auto-renewals of annual memberships purchased on fitbit.com will stop being effective on February 29, 2024.

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What's Fitbit Premium?
Fitbit Premium is your personalized resource in the Fitbit app that helps you stay active, sleep well, manage stress, and more.
Example of an insight in the Fitbit app that reads: Sleep: Your typical bedtime fluctuates up to 2 hours during the week. A consistent bedtime can improve sleep quality and help you feel rested. Set a bedtime reminder to keep you on track? Receive personalized insights, your sleep score breakdown, your monthly sleep profile, and a wellness report based on your Fitbit stats.
Photo of a man doing a plank with the text: Workouts Access hundreds of video and audio workouts from Fitbit and popular brands.
Photo of a woman sitting cross-legged on the floor with the text: Mindfulness Practice guided meditations to help with relaxation, sleep, body positivity, and more. Tap the Coach tab   Mindfulness to get started.
Example of stress score in the Fitbit app, broken up into scores for responsiveness, exertion balance, and sleep patterns Better understand how your body handles stress with a daily score and a breakdown of what's affecting it (available on certain devices).
Example of a readiness score in the Fitbit app

Know when you’re ready to work out, and when you should prioritize recovery with a daily readiness score (available on certain devices). For more information, see What’s my daily readiness score in the Fitbit app?

For more information, see the Premium page on the Fitbit website.

How do I purchase or start my trial of Fitbit Premium?
  1. In the Fitbit app, tap the You tab .

  2. Tap Try Fitbit Premium.

  3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

Note: Fitbit Premium memberships can also be purchased on the Google Store.

If the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial. For instructions on how to cancel your Fitbit Premium subscription, see How do I manage or cancel my Fitbit Premium subscription?
How do I manage or cancel my Fitbit Premium subscription?

If you sign in to the Fitbit app using a Google account or have access to Premium through a Google One membership, visit support.google.com to manage or cancel your Fitbit Premium subscription.

If you sign in to the Fitbit app using a Fitbit login, follow the instructions below.

I purchased my subscription in the Fitbit app

Cancel your subscription through your phone’s app store. If you purchased a Fitbit Premium subscription in your phone’s app store, but you don’t see your subscription in the Fitbit app, follow the steps below to restore your purchase. If you still don't see your subscription, use the instructions to cancel the purchase through fitbit.com.

To cancel your subscription in the Fitbit app:

  1. In the Fitbit app, tap the Today tab  your profile picture.
  2. Scroll down and tap Account Settings  Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription  Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.
Note: If you purchased your subscription in the Google Play Store using PayPal, but you don’t see your subscription listed, cancel your subscription from your PayPal account. For more information, visit the PayPal help site.

To restore your subscription purchase:

  1. From the You tab  in the Fitbit app, tap Get Fitbit Premium.
  2. At the bottom of the page, tap Restore Purchase. Follow the on-screen instructions to restore your subscription.
Note: Premium members in Germany who cancel their subscription are eligible for a prorated refund. For more information, review our Fitbit Paid Services Terms.
I purchased my subscription on the Google Store
  1. Go to the Google Store  click the account icon  and log in with the Google Account connected to your Fitbit Premium subscription.
  2. Click your profile picture on the top right Subscriptions.
  3. Tap a subscription Payment Detail Cancel Subscription.

 

I purchased my subscription on fitbit.com

If you purchased a recurring (monthly or yearly) subscription through fitbit.com:

To manage your subscription:

  1. Go to fitbit.com click the account icon and log in with the email address connected to your Fitbit Premium subscription.
  2. Click the account icon  My Account  My Subscriptions.
  3. Click a subscription to expand the details.
    • To cancel your subscription, click Cancel  Cancel Subscription  Close. Your subscription status changes to “Canceled.”
    • To update your payment method, click Update Payment Method  enter your new payment information  click Save  click Close. Your new card is listed under Billing Details.
Note: Premium members in Germany who cancel their subscription are eligible for a prorated refund. For more information, review our Fitbit Paid Services Terms.
How do I redeem my Premium gift card?

If you have an unused Fitbit Premium 1-year membership gift card, contact Customer Support to redeem it. You’ll need your gift card number.

See the terms and conditions for details.

What are Fitbit Premium insights?

Fitbit Premium insights use your health and fitness data to provide customized tips and observations to help you reach your goals. The insights you receive with your Fitbit Premium subscription are more personalized than standard insights in the Fitbit app.

Note that you may not receive a new insight every day.

Tap the Today tab  to see your insights. Note that you may not receive a new insight every day. For more information, see How do I use the Fitbit app?

Example of an insight in the Fitbit app that reads: Wellness: When you walk more than your average 8,502 steps, you get 7 more mins of deep sleep, helping you feel more rested. Keep stepping to improve your chances of better sleep tonight.

Note that you may see an insight with the option to turn on reminders that encourage healthy behaviors. For more information, see What are the reminders I see on my Fitbit device?

How do I start a Fitbit Premium workout?

Choose from a variety of guided workouts for all fitness levels in the Fitbit app.

  1. From the Fitbit app, tap the Coach tab  and choose a workout type.
  2. Tap an exercise to read the description.
  3. Tap Play to start.
Who can sign up for Fitbit Premium?

Fitbit Premium is available in many regions where Fitbit products are sold. For more information, see the Premium page on the Fitbit website

Make sure the Fitbit app is up-to-date to start your subscription.

How do I redeem my Calm Premium offer?

If you purchase Fitbit Sense on fitbit.com and add the 6-month Fitbit Premium membership, you may be eligible for a 6-month Calm Premium subscription (available in certain regions).

To redeem your offer, go to calm.com/fitbit and enter the unique code you received in the email message after your purchase. The subject line of the email message is “Calm subscription redemption code”. If you have trouble redeeming your offer, visit the Calm help site.

Note: New and returning Premium users only. 6-month Calm Premium membership is only available for non-active Calm Premium members. Only one Calm Premium membership may be redeemed per customer. While supplies last. May not be available in all locales and may be in English only.

Use the EDA Scan app on Sense as you listen to a Calm session to see your body’s response. For more information, see How do I track and manage stress with my Fitbit device?

What should I know about my Fitbit Premium Wellness Report?

Your Fitbit Premium Wellness Report details your activity, sleep, heart rate, and weight data up to the last 12 months. Export your Wellness Report from the Fitbit app to see your data or share it with a healthcare professional.

  1. From the Fitbit app, tap the Today tab  Profile  Membership benefits  Wellness Report.
  2. Tap Preview report  Request my report. When your report is ready, you’ll see a notification in the Fitbit app. Your report may take a few minutes to appear in your inbox.
  3. From the Today tab , tap Inbox .
Note (Android only): If you don’t see the report in your Inbox , check the Files app on your phone. Open the Files app  search for your Fitbit wellness report  tap to open the file with Adobe Acrobat.
  1. Tap the Personal Health Report notification, which stays in your inbox for up to 30 days.
  2. Tap View Report to open the report on your phone, or tap Share to send the report to yourself or a healthcare professional.

Note the following:

  • You must have at least 30 days of data to generate a Wellness Report.
  • Certain data requires a heart-rate enabled device to track.
  • Only data you track or log appears in the Wellness Report. For example, you must log your weight in the Fitbit app to see weight data in your report.

If you have trouble with Fitbit Premium, see the Customer Support page and tap Fitbit Premium.  

How do I activate Fitbit Premium?
Your Fitbit Premium subscription automatically activates when you purchase it. If you purchased Fitbit Premium through the Google Store and don't yet have a Fitbit account, create an account using the same Google account you used for purchase. For instructions, see How do I set up my Fitbit device?
If you don't see an active subscription in your Fitbit account after purchasing Fitbit Premium through the Google Store, see Why don't I see an active subscription in the Fitbit app?
Why don't I see an active subscription in the Fitbit app?
When you purchase Fitbit Premium through the Google Store, you need to sign in to the Fitbit account using the same Google Account you used to purchase your subscription.
Why does the Fitbit app say I have two Fitbit Premium subscriptions?
If you see a message that you have two Fitbit Premium subscriptions, you might have purchased a standalone Fitbit Premium subscription and a Google One subscription that includes Fitbit Premium. Visit support.google.com to manage or cancel your standalone Fitbit Premium subscription. For additional support, contact Customer Support.
What is Google One?
Google One is a membership plan for expanded storage which includes extra benefits to help you get more out of Google. In some locations, certain Google One subscriptions include a Fitbit Premium subscription. For more information about Google One, refer to one.google.com/faq. Note that in order to use the included Fitbit Premium subscription, you must use your Google account to sign in to Fitbit.

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