Take Fiber with you when you move
If you're moving to an address where Fiber service is available and a Fiber Jack is present, you can take your equipment with you and use it at your new location. Please contact Google Fiber customer support and we'll take care of transferring your account information from your current address to your new address.
Once your account information is updated, you're ready to set up Fiber service in your new location in one of the following ways:
- Make an appointment to have a Fiber technician install your Fiber service. (Some installations require a Fiber technician to install your equipment. If this is the case, customer support will advise you when you contact us to transfer your account information.)
- Get service started immediately by installing the equipment yourself using the steps that follow.
Our Installation Specialist has already installed a Fiber Jack on your wall. That's where the Internet signal enters your home. In this step, you'll locate the Fiber Jack and verify that it's powered on. Find the Fiber Jack installed on your wall. (It might be in a closet, behind a couch, in the garage, or in another out-of-the way place.)
If the Fiber Jack is not receiving power, contact Google Fiber customer support and we'll help you diagnose and fix the problem. (If you were directed to leave the power cord for the Fiber Jack at your previous address, you may need to visit a Fiber Space to get a new power cord.)
The light on the Fiber Jack is red for up to 15 minutes before turning blue.
Troubleshooting tip: If the light on the Fiber Jack doesn't turn blue after 15 minutes, powercycle your Fiber Jack in one of the following ways based on the type of Fiber Jack you have.
To powercycle the Fiber Jack (AC outlet):
-
Unplug the power source from the AC outlet, wait 30 seconds, and then plug it back in.
Do not attempt to unplug the power cord from the Fiber Jack; the Fiber Jack is fragile and doing so can damage the fiber connection.
-
Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.
To powercycle the Fiber Jack (Power over Ethernet):
-
Unplug the Ethernet cable from the device the Fiber Jack is connected to, wait 30 seconds, and then plug it back in. Wait three to five minutes for the Fiber Jack to fully reboot and reconnect to the network.
Use the Ethernet cable to connect the Fiber Jack to the Fiber Jack port on the Network Box. If the port has a black cap in it, remove and discard the cap.
If you have a Mini Network Box, the Fiber Jack port is the one on the left.
Plug in and connect the Network Box power cord.
If you have a Mini Network Box, the power connector is on the far left.
The light on the front is red at first and blinks for up to 15 minutes before turning solid blue. Once you see the solid blue light, your Google Fiber service is connected and working!
If the light on the Network Box is not solid blue after 15 minutes, unplug the power cord from the outlet, wait a few seconds, and then plug it back in. If the Network Box light still doesn't turn solid blue after another 15 minutes, please contact Google Fiber customer support.
When you move your Fiber network to a new address, all your network settings, including your network SSID and password, transfer as soon as you plug in the Network Box. After that, you can connect any devices you want to use on your Wi-Fi network using your SSID and password.
You're all set! However, you can always change your Wi-Fi password and manage your network settings in your Fiber account.