As soon as you're eligible to schedule an in-home installation, you'll receive an email at the address you used to sign up for Google Fiber. The email will contain a link inviting you to sign in to your Fiber account and book an appointment.
To schedule your appointment:
Sign in to Fiber using the email and password you use for your Fiber account. Your Account page is displayed.
Click Schedule. Only available appointments are displayed.
Click one of the available appointments, or click > to see more options.
Select an appointment time.
Click Confirm. Your Fiber Account screen with your appointment date and time is displayed for your reference.
You can then view or change your appointment in your Fiber account up until 2 hours prior to the appointment.
- Practicing social distancing
- Wearing disposable face masks and gloves while we’re in your home
- Increasing sanitation practices and emphasizing proper hand washing and hygiene
- Stepping up cleaning and disinfecting frequently touched objects required to connect you to Google Fiber Internet
You always have the choice to welcome our representatives into your home or business. As these are uncertain times, we understand if you would rather reschedule your installation appointment. We’re also in this together, so if you aren’t feeling well, exercise caution and reschedule your appointment. To do so, please sign in to your Google Fiber account up to 2 hours prior to your appointment time to make a change.