Take Google Fiber with you when you move

When you move, you'll need to transfer your Google Fiber service and set up Internet in your new home. You can do this in a few easy steps.

  1. Open an incognito or private browser window and visit fiber.google.com/about. On this page, you can check to see if you're moving to an address where Fiber service is available. If you are, you can take your equipment with you and use it at your new location. If Fiber isn't available at your new home, you'll need to cancel your account when you move out.

  2. Contact Google Fiber customer support. We recommend doing this as soon as you know you’re moving. We'll take care of transferring your account information from your current address to your new address. 

  3. Once you receive a notification that your account has been updated, you'll be ready to set up Fiber service in your new home. You can do this in one of two ways:

    1. Make an appointment to have one of our technicians install your Fiber service, OR

    2. Perform a Google Fiber Self-Installation. Please follow these instructions to install Fiber on your own. (Some plans require a Fiber technician to install your equipment. If this is the case, customer support will let you know when you contact them about setting up your transfer.)
If you live in a Multi-family Dwelling Unit (MDU) in Orange County, your self-installation process is slightly different. Please follow these instructions instead to perform a Fiber self-installation. 
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