Make video calls with Google Duo

You can make calls to anyone in your contacts. Learn how you can find and add people to call.

All calls, including international ones, are made through your mobile data plan or a Wi-Fi connection, so you won't use your mobile minutes. If you use your mobile data, charges may apply. If you've connected your phone number to any Google services, you may automatically be registered with other products, like Google Duo.

Download the latest version of Duo for Android devices or Duo for iPhones.

Start a new video or audio call

Important: If your Android manufacturer made video calling available, you can make video calls from the Phone, Contacts, or Messages apps. Also, make sure that you're running Android 7.0 and up.

  1. If you don't already have Duo on your device, install the latest version and set it up
  2. On your Android device, open the Duo, Phone, Contacts, or Messages app.
  3. Choose which app you're using:
    • Duo: Choose Video Video call or Audio  .
    • PhonePhone app: Make sure you have version 13.0 and up. Then, open call history or search for a contact.
    • ContactsContacts app: Make sure you have version 2.1 and up. Then, open a contact's  info card. 
    • MessagesAndroid Messages app: Make sure you have version 2.6 and up. Then, open  a Messages conversation. 
  4. Duo: Tap the contact. 
    Phone, Contacts or Messages: Tap Video call Video call.
  5. When done, tap End call End call.

If your carrier has its own video-calling feature:

  • If you and the person you're calling both have a carrier video-call feature, the call will automatically use the carrier's video service.
  • If only one of you have a carrier's video-call feature, the call will be through Google Duo.

Answer or decline Duo calls

  • Answer a call: Swipe up.
  • Decline a call: Swipe down. The caller’s device will stop ringing and show that you are unavailable.
  • Silence the ringer: Press the phone's power button.

Learn how to stop getting all Duo calls. 

Troubleshoot video issues

  • Make sure Duo is installed.
  • Check that you've registered Duo by verifying your phone number and allowing access to your contacts.
  • Don't see video call option: If you're on Android 8.0 and up, sync your Duo settings. Tap Settings and then Users & Accounts and then Duo and then Account sync and then More More and then Sync now.
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Caroline is a Google Duo expert and author of this help page. Help her improve this article by leaving feedback below.

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