Make calls with Google Duo

You can make video or audio calls to anyone in your contacts. Learn how you can find and add people to call.

All calls, including international ones, are made through your mobile data plan or a Wi-Fi connection, so you won't use your mobile minutes. If you use your mobile data, charges may apply. 

Start a video or voice call

Make sure you have the latest version of the Duo app and you're running Android 7.0 and up.

  1. On your Android device, open the Duo app.
  2. Tap a name to call.
  3. Choose Video call video call or Voice call Audio.
  4. When done, tap End call End call.

If you have a Google Home device connected to your Duo account, you can call it from the app: 

  1. On your Android device, open the Duo app.
  2. At the top of your contact list, tap Call Home.

Duo will call any Google Home device you’re signed in to, like Smart Displays with Google Assistant.

Important: Your Google Assistant language must be set to English US, English UK, Canadian English, or French Canadian.

Make calls from other apps

You can make Google Duo calls from other apps.

If your carrier has its own video-calling feature:

  • If you and the person you’re calling have the same carrier, the call might use your carrier’s video service.
  • If you have different carriers, the call will use Google Duo.
Call from the Phone app

To use Duo with the Phone app, make sure you have version 13.0 and up.

  1. Open the Phone app Phone app.
  2. Open call history.
  3. Choose a contact.
  4. Tap Video call video call.
  5. When done, tap End call End call.
Call from the Contacts app

To use Duo with the Contacts app, make sure you have version 2.1 and up.

  1. Open the Contacts app Contacts app.
  2. Open a contact’s info card.
  3. Tap Video call video call.
  4. When done, tap End call End call.
Call from the Messages app

To use Duo with the Messages app, make sure you have version 2.6 and up.

  1. Open the Messages app Android Messages app.
  2. Open a Messages conversation.
  3. Tap Video call video call.
  4. When done, tap End call End call.
Call from the Google Assistant

You can start a Duo video call by saying or typing:

  • "Duo call [name]."
  • "Video call [name]."

Start a group video call

To create a group:

  1. On your Android phone, open the Duo app.
  2. On the screen, swipe up.
  3. Tap Create group.
  4. Choose your contacts.
  5. Tap Video call video call.
  6. Optional: When the call is done, you can name the group. Enter a name and tap Save. Everyone in the group will see the name.

To call an existing group or join a live group call:

  1. On your Android phone, open the Duo app.
  2. On the screen, swipe up.
  3. Under “Groups,” choose to call a group or join a live group, if available.
    Note: If “Live” is under the group name, the call is live and you can join.
    1. To call an existing group, tap the group name and then Start Video call video call.
    2. To join a live group call, tap the group name and then Join Video call video call.

To add members, rename a group, or leave a group:

  1. Open the Duo app and swipe up on the screen.
  2. Under “Groups,” tap a group and then More More.
  3. Choose an option and follow the instructions on the screen.

Learn about blocked numbers in group calls.

Fix problems with calls

Can’t make video calls

If you’re on Android 8.0 and up, sync your Duo settings. Tap Settings and then Users & Accounts and then Duo and then Account sync and then More Moreand then Sync now.

Not getting call notifications

Make sure you have the latest version of the app and are connected to Wi-Fi or a data connection. Learn more about other troubleshooting steps for notifications.

Turn off video calls
 

Note: If you've connected your phone number to any Google services, you may automatically be registered with other products, like Google Duo.

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