Make calls with Google Duo

You can make video or audio calls to anyone in your contacts. Learn how you can find and add people to call.

All calls, including international ones, are made through your mobile data plan or a Wi-Fi connection, so you won't use your mobile minutes. If you use your mobile data, charges may apply. 

Make sure you have the latest version of the Duo app and you're running Android 7.0 and up.

Start a video or audio call

  1. If you don't already have Duo on your device, install the latest version and set it up.
  2. On your Android device, open the Duo app.
  3. Choose Video Video call or Audio Audio .
  4. Tap the contact.
  5. When done, tap End call End call.

If you have a Google Home device connected to your Duo account, you can call it from the app: 

  1. On your Android device, open the Duo app.
  2. At the top of your contact list, tap Call Home.

Duo will call any Google Home device you’re signed in to, like Smart Displays with Google Assistant.

Make calls from other apps

You can make Google Duo calls from other apps.

If your carrier has its own video-calling feature:

  • If you and the person you’re calling have the same carrier, the call might use your carrier’s video service.
  • If you have different carriers, the call will use Google Duo.
Call from the Phone app

To use Duo with the Phone app, make sure you have version 13.0 and up.

  1. Open the Phone app Phone app.
  2. Open call history.
  3. Choose a contact.
  4. Tap Video call Video call.
  5. When done, tap End call End call.
Call from the Contacts app

To use Duo with the Contacts app, make sure you have version 2.1 and up.

  1. Open the Contacts app Contacts app.
  2. Open a contact’s info card.
  3. Tap Video call Video call.
  4. When done, tap End call End call.
Call from the Messages app

To use Duo with the Messages app, make sure you have version 2.6 and up.

  1. Open the Messages app Android Messages app.
  2. Open a Messages conversation.
  3. Tap Video call Video call.
  4. When done, tap End call End call.
Call from the Google Assistant

You can start a Duo video call by saying or typing:

  • "Duo call [name]."
  • "Video call [name]."

Fix problems with calls

Can’t make video calls

If you’re on Android 8.0 and up, sync your Duo settings. Tap Settings and then Users & Accounts and then Duo and then Account sync and then More Moreand then Sync now.

Not getting call notifications

Make sure you have the latest version of the app and are connected to Wi-Fi or a data connection. Learn more about other troubleshooting steps for notifications.

Turn off video calls
Note: If you've connected your phone number to any Google services, you may automatically be registered with other products, like Google Duo.
Was this article helpful?
How can we improve it?