Make video calls with Google Duo

You can make calls to anyone in your contacts. Learn how you can find and add people to call.

All calls, including international ones, are made through your mobile data plan or a Wi-Fi connection, not your mobile minutes. If you use mobile data, charges may apply.

Make sure you have the latest version of the Duo app and you're running Android 7.0 and up.

Start a video or audio call

  1. If you don't already have Duo on your device, install the latest version and set it up.
  2. On your Android device, open the Duo app.
  3. Choose Video Video call or Audio Audio .
  4. Tap the contact.
  5. When done, tap End call End call.

If you have a Google Home device connected to your Duo account, you can call it from the app. 

  1. On your Android device, open the Duo app.
  2. At the top of your contact list, tap Call Home.

Duo will call any Google Home device you’re signed in to, like Smart Displays with Google Assistant.

Call from the Phone app

To use Duo with the Phone app, make sure you have version 13.0 and up.

  1. Open the Phone app Phone app.
  2. Open call history.
  3. Choose a contact.
  4. Tap Video call Video call.
  5. When done, tap End call End call.
Call from the Contacts app

To use Duo with the Contacts app, make sure you have version 2.1 and up.

  1. Open the Contacts app Contacts app.
  2. Open a contact’s info card.
  3. Tap Video call Video call.
  4. When done, tap End call End call.
Call from the Messages app

To use Duo with the Messages app, make sure you have version 2.6 and up.

  1. Open the Messages app Android Messages app.
  2. Open a Messages conversation.
  3. Tap Video call Video call.
  4. When done, tap End call End call.
Call from the Google Assistant

You can start a Duo video call by saying or typing:

  • "Duo call [name]."
  • "Video call [name]."

If your carrier has its own video-calling feature:

  • You and the person you’re calling have the same carrier: The call will automatically use your carrier’s video service.
  • You have different carriers: The call will use Google Duo.

Answer or decline Duo calls

  • Answer a call: Swipe up. 
  • Decline a call: Swipe down. 
    • The caller’s device will stop ringing and show that you are unavailable.
  • Silence the ringer: Press the phone’s power button.

Learn how to stop getting all Duo calls.

Fix problems with calls

  • Make sure you have the latest version of Duo installed.
  • Check that you've registered Duo:
Can’t make video calls

If you’re on Android 8.0 and up, sync your Duo settings. Tap Settings and then Users & Accounts and then Duo and then Account sync and then More Moreand then Sync now.

Not getting call notifications

Make sure you have the latest version of the app and are connected to Wi-Fi or a data connection. Learn more about other troubleshooting steps for notifications.

Turn off video calls
Note: If you've connected your phone number to any Google services, you may automatically be registered with other products, like Google Duo. Learn how to stop getting Duo calls.
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