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Can you provide an Advertiser ID for your issue?

If your issue relates to multiple advertiser IDs, please select 'Yes' and choose one of the relevant Advertiser IDs in the next step.
If no ID shows up, please log in to the correct Google account. If you have lost access to the account, please check this article.

End Customer Company Name *

What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.

Timezone *

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[UTC - 12] Baker Island Time
[UTC - 11] Niue Time, Samoa Standard Time
[UTC - 10] Hawaii-Aleutian Standard Time, Cook Island Time
[UTC - 9:30] Marquesas Islands Time
[UTC - 9] Alaska Standard Time, Gambier Island Time
[UTC - 8] Pacific Standard Time
[UTC - 7] Mountain Standard Time
[UTC - 6] Central Standard Time
[UTC - 5] Eastern Standard Time
[UTC - 4:30] Venezuelan Standard Time
[UTC - 4] Atlantic Standard Time
[UTC - 3:30] Newfoundland Standard Time
[UTC - 3] Amazon Standard Time, Central Greenland Time
[UTC - 2] Fernando de Noronha Time, South Georgia & the South Sandwich Islands Time
[UTC - 1] Azores Standard Time, Cape Verde Time, Eastern Greenland Time
[UTC] Western European Time, Greenwich Mean Time
[UTC + 1] Central European Time, West African Time
[UTC + 2] Eastern European Time, Central African Time
[UTC + 3] Moscow Standard Time, Eastern African Time
[UTC + 3:30] Iran Standard Time
[UTC + 4] Gulf Standard Time, Samara Standard Time
[UTC + 4:30] Afghanistan Time
[UTC + 5] Pakistan Standard Time, Yekaterinburg Standard Time
[UTC + 5:30] Indian Standard Time, Sri Lanka Time
[UTC + 5:45] Nepal Time
[UTC + 6] Bangladesh Time, Bhutan Time, Novosibirsk Standard Time
[UTC + 6:30] Cocos Islands Time, Myanmar Time
[UTC + 7] Indochina Time, Krasnoyarsk Standard Time
[UTC + 8] Chinese Standard Time, Australian Western Standard Time, Irkutsk Standard Time
[UTC + 8:45] Southeastern Western Australia Standard Time
[UTC + 9] Japan Standard Time, Korea Standard Time, Chita Standard Time
[UTC + 9:30] Australian Central Standard Time
[UTC + 10] Australian Eastern Standard Time, Vladivostok Standard Time
[UTC + 10:30] Lord Howe Standard Time
[UTC + 11] Solomon Island Time, Magadan Standard Time
[UTC + 11:30] Norfolk Island Time
[UTC + 12] New Zealand Time, Fiji Time, Kamchatka Standard Time
[UTC + 12:45] Chatham Islands Time
[UTC + 13] Tonga Time, Phoenix Islands Time
[UTC + 14] Line Island Time

We will use your time zone & business hours information to provide a faster resolution.

Your business operation hours *

Please note that the time is in 24 hours clock

9:00 to 17:00

Other

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To *

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I need help in *

Troubleshooting

Optimization

Implementation

My issue is not listed

I'm having trouble with: *

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Bidding and delivery
Audiences
Creatives
Deals
Reporting
Policy
Account
My issue is not listed

Specifically: *

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YouTube
Automated bidding
General Question
Spend Performance

Specifically: *

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Creative audit
Rich media creative
General question

After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives.

More specifically: *

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Dynamic creative
General question

Specifically: *

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Programmatic Guaranteed
Preferred Deals
Private Auction
Tag Guaranteed
Auction Packages
Local Host Deal
General question

Selecting the correct deal type will help resolve the case faster

Specifically: *

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Discrepancies
Errors or Issues in the UI
Structured Data File (SDF)
General question

Select One *

Between Google Products (e.g. CM360, DV360, etc.)

Third party

Please specify DV360 equivalent Creative IDs of your Third Party trackers (e.g. Creative ID 123456: Third party ID 654321) *Add additional field

Campaign State? *

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Campaign has not started yet
Campaign is Active
Campaign has Finished

Creative ID *

For Bulk Creatives, Kindly Upload files (.csv , xls )

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Specifically: *

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Certification
General question

Report ID *

Reporting discrepancy spreadsheet *

No files chosen

For discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.

Specifically: *

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User permissions
UI warnings and errors
General question
Third-party Measurement Vendor Enablement

Third-party Measurement Vendor Enablement need Advertiser ID. If the Partner ID has been selected, then please choose the Advertiser ID from the ID dropdown.

Issue Type? *

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Setup/Configuration
Bidding and delivery

Help Center article on how to configure PG Deal

Deal ID *

Ex: MP96818239 or 957854

Proposal Name/Id

The audience I'm having trouble with is a : *

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Floodlight tag based DV360 Audience
Campaign Manager Audience
Youtube Audience
Google Ads Audience
Google Analytics Audience
Customer Match Audience
First Party DMP segment managed by external DMP
Third Party segment managed by external data provider
Other

Audience ID *

Please note that Creative users and Creative admin users cannot edit or create audiences. Learn more

Must be a Google segment ID. We cannot troubleshoot other IDs

User email address *

Revenue Impacted *

Audience Name

Which of the following options best describes your issue: *

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I cannot link my audience / I cannot find my audience in the UI
My audience isn't collecting any users, size doesn't seem correct
I'm seeing an error message
I'm having performance issues with a given Line Item
My issue is not listed above

"Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI."

Learn more about the different versions of Structured Data Files and their features.

Upload SDF File

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Screenshot of Issue *

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What type of report do you have a question about? *

Help center articles on common reports: Basic Report, Inventory Availability Report, Audience Composition Report, Trueview Reports, Audience Performance Report, Reach Report.

ID of DV360 account I want to map the audience to *

Provide source account ID the audience belongs to *

Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.

Do we have permission to replicate the issue? *

Yes

Line Item ID *Add additional field

YouTube AdGroup ID

Subject *

Full description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

Examples of additional information that the support teams might need: - Steps taken that led to the issue - Insertion orders or Line Item Ids - Link to relevant information

0/1000

Please enter a full description of the problem.

Additional email addresses to be copied on this inquiry. Adding your Google Accounts Team email can help resolve your issue faster.

Add additional field

Are we allowed to replicate this issue in the UI? *

Yes

Permission for support to replicate for troubleshooting *

Yes

Attach a HAR file

Please follow HAR file capture instructions outlined here.

Submit an attachment
If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors, screen share recordings, and sample bid requests from publishers.

Please follow HAR file capture instructions outlined here.

No files chosen

Note: Please make sure that the files attached are shared

Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting.

Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%.

Youtube Channel URL *

Date the Segment was pushed to DV360 *

Name of DMP or third-party data provider *

Third-party viewability vendors

Moat

DoubleVerify

Integral Ad Science

Google Internal ( for testing only )

Vendor Client ID *

Provide the vendor ID for each measurement vendor you are enabling. Learn More

Third-party brand safety vendors

DoubleVerify

Integral Ad Science

Zefr

Google Internal (for testing only)

Vendor Client ID *

Provide the vendor ID for each measurement vendor you are enabling. Learn More

Third-party reach vendors

Nielsen

Comscore

Kantar

Gemius

Video Research

Media Scope

Audience Project

iSpot.tv

VideoAmp

Google Internal (for testing only)

Vendor Client ID *

Provide the vendor ID for each measurement vendor you are enabling. Learn More

Third-party lift vendors

Kantar

Dynata

Intage

Nielsen

Macronil

Google Internal (for testing only)

Vendor Client ID *

Provide the vendor ID for each measurement vendor you are enabling. Learn More

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