Browser issues may prevent Display & Video 360 from loading certain parts of the interface. To fix these issues:
-
Use a supported browser: You need to use a recent version of Chrome.
-
Disable ad blocking software: Ad blocking software blocks ads from loading in your browser. Disable any ad blocking software installed on your browser before you use Display & Video 360.
-
Make sure the DoubleClick domains aren't blocked by your firewall or router:
g0.doubleclick.net, g1.doubleclick.net, g2.doubleclick.net. -
Check proxy settings: Your browser's proxy settings may restrict access to Display & Video 360.
If you’ve checked these browser settings and are still having issues loading parts of the Display & Video 360 interface, you can try these options:
-
Clear cache and cookies: This might fix certain issues like loading or incorrect formatting. Follow these instructions to clear these settings in Chrome.
-
Turn off extensions: If you are using Chrome, extensions could be preventing the interface from loading properly. To turn off extensions, follow these instructions under "Manage your extensions."
-
Try an Incognito window: Follow these instructions to open an Incognito window in Chrome. You’ll need to sign in to Display & Video 360 in the Incognito window. If you can load Display & Video 360 here, the issues experienced might have been with your cache, cookies, or other browser settings listed above.
-
Sign in and out: This might fix certain issues like recent account access level changes not being reflected.
If you still can't access Display & Video 360, there may be a temporary issue with the platform. Check again later and if the issue persists, contact support.