Hangouts Meet hardware FAQ

Below are common questions on Hangouts Meet hardware. 

Connections

Can I use my existing power supply with the CN65 Hangouts Meet hardware kit?

No, in the CN65 hardware kit, the bundled power supply has a higher wattage. It's not compatible with older or existing power supplies.
How do I connect and wire my Hangouts Meet hardware kit? Does Google recommend any specific hubs or cables?

Use only approved devices. For more information, see Qualified peripherals for Hangouts Meet hardware kit. For details on how to configure your Hangouts Meet hardware kit, see Connect cables.

Where do I plug in the green HDMI cable from the Hangouts Meet touchscreen?

Plug the cable into the HDMI port of your computer to present content on the display in the room. For more information see using the Hangouts Meet touchscreen.

Touchscreen

Can I use the old remote control and the Hangouts Meet touchscreen at the same time?

No, this is not supported.

Why don't I see the "Call a Phone" button on the Hangouts Meet touchscreen?

You must enable the "Call a Phone" feature in the Admin console.

  1. Sign in to the Google Admin console.
  2. Click Device management.
  3. On the left, click Google meeting room hardware.
  4. Click Settings and policies.
  5. Select the organizational unit to which you want the settings to apply.
  6. On the settings and policies page, select Enable Call a Phone.

    This feature is currently supported for calls to the U.S. and Canada. Calls to other countries are not yet supported. 

    Call a phone in Classic Hangouts - You can only Enable Call a phone if your domain is registered in the U.S. or Canada. If your domain is registered elsewhere this option is disabled.

    Call a phone in Hangouts Meet (the new video experience) - Enable Call a phone is available, but will only be activated on hardware running Hangouts Meet located in specific countries.

  7. ​Restart the device.

Why don’t I see the record a meeting button on the Hangouts Meet touchscreen?

Recording is only available to meeting organizers with a G Suite Enterprise account. Your G Suite administrator needs to turn on recording in the Admin console before you can use it in a video meeting.

Why is the touchscreen all white when I start my Chromebox?

Make sure that you have plugged in a monitor to the Chromebox. Make sure the green HDMI cable from the Hangouts Meet touchscreen is not plugged into the Chromebox. The green HDMI cable is for local presentations from your computer. For more information see Install your Meet or Chromebox system.

Why is the Hangouts Meet touchscreen black, flickering or displaying the control interface intermittently?

Make sure the touchscreen is:

  • connected to an external power source using the wall adapter provided.
  • connected to the Chromebox with a qualified USB 3.0 cables. USB 2.0 extension cables are not supported.
  • connected using qualified cables and hubs, and that the correct peripherals are being used to connect the Hangouts Meet hardware kit.

For more information on qualified peripherals, see Qualified peripherals for Hangouts Meet hardware kit.

Why is the "Present to Room" button on the touchscreen greyed out?

To present content from your computer check that:

  1. the green HDMI cable from the touchscreen is plugged into your computer or HDMI device and is actively streaming over that connection.
  2. the touch screen is connected to an external power source using the wall adapter provided.
  3. the touch screen is connected using qualified USB 3.0 devices.
Why don’t I see the "Present to Room" button on the touchscreen?

To present content to the room you need to:

  • have the latest Chromebox available in the Hangouts Meet hardware kit.
  • turn on Meet for your organization. For more information see, Turn Meet on or off.  You can turn on Meet for your entire domain or per organizational unit. For more information, see Add an organizational unit.

Speakermic

Why does the Hangouts Meet speakermic make a chime sound, when turned on and off?

This could mean that a non-qualified hub is connected to the speakermic and touchscreen. You must use a USB 3.0 connection cable and an approved USB hub. For more information, see Qualified peripherals for Hangouts Meet hardware kit.

Why don’t all my speakermics work when I have multiple speakermics connected?

Make sure the first speakermic is connected to a power outlet using the wall adapter provided and is connected to the Chromebox using the micro-USB connector. For more information see the Hangouts Meet speakermic Quick Start Guide.

Camera

Why doesn't the autozoom camera follow the active speaker?

When autozoom camera control is enabled the camera doesn’t zoom in on individual speakers. It detects the faces of all meeting participants and crops and zooms to create a more personal meeting experience. For more information, see Turn on autozoom camera control.

Why doesn't the autozoom camera remain cropped on the meeting participants?

The autozoom feature detects faces and crops and zooms to best frame the participants. If it can no longer detect a participant or detects a new participant it may change the zoom level.

For the best experience use autozoom in small (3-5 people), well lit meeting rooms and position the camera 8 feet (2.4m) from the farthest person. For more information, see Turn on autozoom camera control.

I don’t see the autozoom option on the touchscreen. How do I enable it?

Your G Suite administrator needs to turn on autozoom camera control in the Admin console. For more information, see Turn on autozoom camera control. You must have the Hangouts Meet hardware kit including the Huddly GO camera to use autozoom camera control.

Why isn't  the Huddly camera working correctly? 

If you don't use the correct cables the camera can show visual artifacts or not work at all. The Huddly camera has a 4k sensor that requires a high bandwidth, USB3.0 connection. You need to use qualified USB3.0 cables. For more information, see Qualified peripherals for Hangouts Meet hardware kit.

The Pan-Tilt-Zoom controls don’t show up or don’t work from the touchscreen

Make sure you are using a supported device. Google has tested and supports several devices as part of the Hangouts Meet hardware qualification program. Please use the cameras listed in our help center.

In Meetings

Why don’t I see the room’s list of meetings on the TV display?

With the introduction of the Hangouts Meet touchscreen, the calendar is no longer displayed on the TV. Please check the touchscreen for your list of meetings.

Only the creator or G Suite admins can book my room, how can I make it bookable by my entire organization?

To allow anyone in your organization to book a room you need to change the sharing settings for your calendar resources. For more information, see Manage resources.

How do I pair my Jamboard with my Hangouts Meet hardware kit?

For more information, see Manage your Jamboard.

Accessibility

How do I enable accessibility options?
  • To turn on spoken feedback, using 2 fingers, touch and hold any area of the screen until you hear "Chromebox spoken feedback enabled".
  • To turn off spoken feedback, using 2 fingers touch and hold any area of the screen. 

Spoken feedback can also be turned on or off in settings on the touchscreen. For more information, see Use the Hangouts Meet touchscreen.

Note: Screen magnification on the touchscreen is not yet supported.

Can I use a keyboard and mouse?

Yes, plug in a keyboard and mouse to navigate the controls. In this case, the touchscreen will act as an extended display - you can move your mouse from the main display to it.

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