Frequently Asked Questions
Setup and SettingsI am having trouble setting up my Chromecast. Where can I get help?
There are two ways to Factory Data Reset (FDR) your Chromecast:
- Factory Data Reset your Chromecast from the Chromecast app. You will find the option to FDR under ‘Settings’ or ‘Menu’ or
- Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.
Yes. You will need to disable AP/Client isolation, also known as client isolation, on your router. Please refer to your router documentation to learn how to disable AP isolation.
If you do not have access to your router settings, or if you are attempting to connect through a guest, hotel or public network with AP/client isolation, you will be unable to set up your Chromecast.
If you are attempting to connect through a WiFi extender, please check your extender settings. You will need to disable AP isolation on your WiFi extender before setting up Chromecast to work with your WiFi network.
Chromecast updates are rolled out gradually to users and your device will update automatically. Once an update is available, it can take up to two weeks for it to reach your device. It’s important that your Chromecast is plugged into wall power and connected to your wireless network during this time. You can follow the steps below to try and activate an available update if you think your device may be eligible:
- Leave your Chromecast plugged in and connected to your WiFi network for at least one hour.
- We recommend that you plug your Chromecast into wall power using the USB power cable and power adapter that was provided in the box.
After one hour, reboot your Chromecast device by following the steps below that match the sender device you’re using:
- Mobile Device: Open your Chromecast app > Select your Chromecast device > Touch the Menu button in the top right corner > Touch "Reboot Chromecast"
- Computer: Open your Chromecast app > Click “Settings” next to your Chromecast device > Click "Reboot Chromecast"
Once the reboot is complete, check the Build (Firmware Version) number of your Chromecast device:
- Mobile Device: Open your Chromecast app > Select your Chromecast device > Scroll down to locate “Build XXXX”
- Computer: Open your Chromecast app > Click “Settings” next to your Chromecast device > Scroll down to locate “Firmware Version XXXX”
If your build number matches current build number 22062, then your device is up to date.
If your build number does NOT match the current build number, no need to worry. Chromecast devices update automatically over time and you should be receiving your update shortly.
Yes, Chromecast was built with portability in mind. You can move it from room to room for use with other HDMI enabled display devices. You won’t need to set up your device again, as long as your Chromecast is connected to the same WiFi network, you'll be able to Cast right away.
Yes. To use Cast in Chrome incognito mode, type chrome://extensions into your browser bar, locate the Google Cast extension, and select ‘Enable in incognito’.
To change the WiFi network your Chromecast is connected to, simply open up the Chromecast app on your phone, tablet, or computer and select your Chromecast from the list. From the Chromecast settings page, select your current WiFi network name and select a new network from the drop-down list.
Yes, Chromecast was built with portability in mind. You can bring it with you when you travel, but keep in mind that you will need WiFi access to set up and use Chromecast.
Please keep in mind: Chromecast only works with networks which allow device to device communication. If the router/network on which you’re attempting to set up Chromecast has AP or client isolation enabled (typical of hotel rooms, school networks, corporate environments), you will not be able to set up your Chromecast device properly. You will need to disable AP or client isolation on your router in order to set up Chromecast. If you need assistance disabling AP or client isolation on your router, please contact your router manufacturer.
During setup you have the ability to ‘name’ your Chromecast in order to distinguish it from others, for example 'Lulu’s Chromecast' or 'Living Room'. You can also rename your Chromecast at a later time from the Chromecast setup app.
Multiple users can cast to the TV provided they are both using Cast supported apps and are on the same WiFi network. The only way to prevent others from casting to your TV would be to password protect your WiFi network.
Dolby® Digital Plus™ (E-AC-3) audio technology streams are supported for use with Chromecast if the content already contains Dolby Digital Plus streams and Dolby Digital Plus pass-through is supported by your TV or Audio Video Receiver.
Please note: A number of TVs will not pass through Dolby Digital Plus streams. The Chromecast will need to be plugged directly into an A/V receiver in order for Dolby Digital Plus streams to work properly.
General HelpI'm a developer interested in developing for Cast and/or Chromecast. Where can I find more information?
If you're a developer interested in finding out more about developing for Cast and/or Chromecast, please visit developers.google.com/cast.
CEC, or Consumer Electronics Control, allows for HDMI devices to be controlled with one remote control. If your television has CEC support, you may be able to turn on and change the input on your TV using your phone, tablet or computer while using Chromecast. Please note that in order for CEC to work (if CEC is supported by your TV), your Chromecast must be powered by a power outlet.
Manufacturers often call CEC by different names, including Anynet+ (Samsung), Aquos Link (Sharp), BRAVIA Link and BRAVIA Sync (Sony), HDMI-CEC (Hitachi), CE-Link and Regza Link (Toshiba), SimpLink (LG), HDAVI Control, EZ-Sync, VIERA Link (Panasonic), EasyLink (Philips), and NetCommand for HDMI (Mitsubishi).
Chromecast requires a display device that has an HDMI input, which is common in newer TVs. HDMI stands for High-Definition Multimedia Interface. Inside the Chromecast box, you will find an HDMI extender which is not required for use with Chromecast, but can be used if your Chromecast does not fit directly into your TV. It may also be used to improve your WiFi reception. The HDMI extender should be connected to your TV and your Chromecast.
If you purchased your Chromecast from Google Play or an authorized Chromecast retailer and are in need of a replacement, please contact us for assistance.
- We can only replace your defective Chromecast with a replacement Chromecast that is authorized for sale/use in the same country where you originally purchased your Chromecast and the replacement Chromecast must be shipped to an address in that same country.
- For example, if you purchased your Chromecast in the United States, we can only replace your device with one authorized for sale/use in the United States, and we can only ship that replacement to an address in the United States.
- Proof of purchase is required.
If you purchased your Chromecast from someone other than a Google-authorized retailer, your purchase is not covered by our warranty. Please review our Warranty policy here.
Chromecast is integrated with Google Feedback, a tool to help you report an issue, suggest a new feature, or send your feedback to our team. To submit feedback on Chromecast, follow these steps:
From the Google Cast Extension
- Select the Cast extension from your Chrome Browser
- Select Send Feedback... at the bottom of the drop-down.
From the Chromecast mobile setup app
- Open the Chromecast app on your phone or tablet
- Press the Menu button on your phone or tablet
- Select Submit feedback report
Although we're not able to personally reply to you, we'll use your feedback to help us continue to improve the Chromecast experience. Thank you!