Purchase upgrades for ChromeOS devices

For administrators who manage ChromeOS devices for a business or school.

To manage standalone ChromeOS devices from the Google Admin console, you need to order standalone Chrome Enterprise Upgrade, Chrome Education Upgrade, or Kiosk & Signage Upgrade and purchase an upgrade for each device that you want to manage. After you purchase upgrades, you can enroll devices, configure settings, and apply policies to users and devices in your organization. When you place your order, get the number of upgrades that you think you’ll need. You can always get additional upgrades later.

You can get a free 30-day Chrome Enterprise Upgrade trial for your standalone ChromeOS devices and then purchase upgrades. A trial is limited to 50 devices. To enroll additional devices, you must order standalone Chrome Enterprise Upgrade.

There is no free trial for Chrome Education Upgrade or Kiosk & Signage Upgrade. You will need to purchase the service to enroll devices using the Chrome Education Upgrade or Kiosk & Signage Upgrade.

Currently, there is no flexible plan available for standalone Chrome Enterprise Upgrade, Chrome Education Upgrade, or Kiosk & Signage Upgrade.

If you have ChromeOS devices with bundled upgrades in your organization, you don’t need to purchase separate upgrades for them. Each device has an integrated perpetual upgrade that covers the life of the device. For details about bundled devices, go to About ChromeOS devices with bundled upgrades.

Note: Your account type determines what Chrome features are available to you. For example, if your organization has an education account and you enroll a ChromeOS device bundled with Chrome Enterprise Upgrade, you can't access Chrome features that are exclusive to enterprise accounts.

Purchase upgrades from a Google authorized partner

Applies for annual upgrades for standalone Chrome Enterprise Upgrade, perpetual upgrades for Chrome Education Upgrade, and annual upgrades for Kiosk & Signage Upgrade.

To find an authorized partner to purchase upgrades for standalone Chrome Enterprise Upgrade, Chrome Education Upgrade, and Kiosk & Signage Upgrade that suits your organization, go to the Partner Directory.

Use an authorized partner if you want to:

Purchase standalone perpetual upgrades for the Chrome Education Upgrade service.
Purchase additional services from a partner.

Purchase upgrades directly from Google using the Admin console

Only for annual upgrades for standalone Chrome Enterprise Upgrade and Kiosk & Signage Upgrade.
Note: Chrome Enterprise Upgrade and Kiosk & Signage Upgrade upgrades are managed separately.

You must be signed in as a super administrator for this task.

Chrome Enterprise Upgrade

You can use the Admin console to buy annual upgrades for the standalone Chrome Enterprise Upgrade service if you don't already have paid standalone upgrades for the Chrome Enterprise Upgrade service through an authorized reseller.

You can immediately buy up to 75 Chrome Enterprise Upgrades. To buy more than 75, follow the steps below to create a support case in the Google Cloud Support Portal.

Important: Do not include personally identifiable information (PII) in your support case or attachments.

Sign in to Chrome browser using your Chrome Enterprise super administrator credentials.
Open Google Cloud Support Portal.
Enter details of how we can help:
1. For Issue type, select Chrome Enterprise.
Describe your issue:
1. Enter issue description, CEU Limit Increase Request - <your domain>.
2. For Category, select Chrome OS > Setup.
(Optional) Change the priority and language selection.
For Provide more details, add the following template information in the text box:
- Your Domain—Enter the name of your domain.
- Current Licenses (optional)—If you know the number of licenses you currently have, add it. Otherwise, you can leave this blank.
- Additional Licenses Needed—Enter the number of additional licenses you wish to purchase.
- What makes buying directly from the Admin Console more appealing than through a reseller? —Your feedback is important to us. Feel free to let us know why you want to buy directly from the Admin console.
- If you purchase additional licenses through Admin Console, you will no longer be able to take advantage of the benefits that authorized resellers offer. Are you comfortable proceeding with purchasing licenses through Admin Console?—Provide an answer: Yes or No.
Add attachments that might help us with your support case, such as screenshots.
(Optional) Change details for case sharing and preferred time zone.
Click Submit

If you have an active free trial for Chrome Enterprise Upgrade

You can purchase upgrades during your trial or wait until it ends. Near the end of your trial, you’ll get an email letting you know that you need to purchase upgrades.

If you added your billing information during the trial, you don’t need to do anything. Upgrades are automatically purchased when your trial ends.

If your trial period ends and you haven’t set up your billing and payment plan, your standalone Chrome Enterprise Upgrade service is automatically suspended. You can still access the Admin console and all your data is retained, but you can’t enroll devices, configure settings, or apply policies. If you were suspended at the end of your free trial, you need to set up billing to resume your service.

Set up billing to start a paid upgrade

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu BillingPayment accounts.
Next to Chrome Enterprise Upgrade, click Set Up Billing.
Click Get started.
Enter the number of upgrades that you want to purchase and click Continue.
Review your selection.
Check the box to agree to the terms and click Continue.
Click Continue to confirm.

Kiosk & Signage Upgrade

You can use the Admin console to buy annual upgrades for the Kiosk & Signage Upgrade if you currently have access to your organization’s Admin console to manage Google Workspace, Google Cloud Identity, or other Google products.

You can immediately buy up to 75 Kiosk & Signage Upgrades. To buy more than 75, submit a support case in the Customer Care Portal.

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu BillingSubscriptions.
Click Add or upgrade a subscription.
Click Devices.
For Kiosk & Signage Upgrade, click Get started.
Choose Annual plan and enter the number of upgrades that you want to purchase.
Click Checkout.
Review your selectionenter payment detailsclick Purchase.

You will receive emailed confirmation of your purchase and instructions on how to get started with your Kiosk & Signage Upgrade.

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