Original Poster
Jane Showalter

Google calendar appointment slots incorrect times issue

One of the departments on campus set up appointment slots in their personal calendars so that students in our domain can sign up for field placement interviews. They have created blocks of time to be booked out in 30-minute increments by students who go to a specific faculty member's link.

However, when some (only some) students view the calendar, they see the appointments at the wrong time. When they sign up for a slot, the confirmation email subject line--but not the email content itself--reflects the incorrect time.

Example: Faculty member sets up a 3:00-3:30 PM appointment slot. Student clicks on the link and sees this slot showing up for 8:00-8:30 and selects it. They receive an email with a subject line of 8:00-8:30 but the body of the email says 3:00-3:30.

We are on EST and the blocks are set up in EST. We had thought that perhaps the students had their own calendars set to an incorrect time zone, however we checked and the students' calendars were set to EST as well. 

We have not been able to figure out why this happens to some students but not others. However, it has the potential to cause chaos for us, for instance in that example, the student would assume they booked an 8PM appointment when really they should have come at 3PM.

Do you know why this is happening? Again, faculty calendars and student calendars are set to the same time zones.
Community content may not be verified or up-to-date.
All Replies (4)
Rubén R
Rubén R
Hi Jane

I will move this thread to the Google Calendar forum, from where it could be reviewed in if necessary escalated to engineers of the product.

Original Poster
Jane Showalter
Per Ruben this topic was just moved to the vanilla google calendar forum (from google apps for ed), but I do still really need help, so any assistance would be very much appreciated. Thanks again.
Original Poster
Jane Showalter
Has anyone ever experienced a similar issue, or does anyone have ideas or suggestions?
Rubén R
Rubén R
Hi Jane.

If the problem only happens to a few students I suggest you 

1) to check the regional settings of their computers.
2) to add more details, i.e. as how frequently this happens, how do you publish the appointment slot calendar, among other details.
3) to warn your students about this situation
4) ask to the Google Apps for Education administrator of your school/university that report this issue to Google Apps for Work support.

Were these replies helpful?
How can we improve them?


Some community members might have badges that indicate their identity or level of participation in a community.

Expert - Google Employee — Googler guides and community managers
Expert - Community Specialist — Google partners who share their expertise
Expert - Gold — Trusted members who are knowledgeable and active contributors
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date.


Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.