To update your business info, like name and opening hours on Google, and interact with customers, verify your business.
Step 1: Find your business
Important: To find your profile, you must sign in to the Google Account associated with it.
Try any of these methods to find your profile.
- On Google Search, search for your business's name and city or
my business.
- On Google Maps, search for your business's name and city.
- In the Google Maps app
, at the bottom right, tap Business.
- If you have more than one business:
- At the top, tap the down arrow
.
- Select the business that you want to view.
Step 2: Verify your business
To verify your business, try the options available for your Business Profile. The verification options available to your business are based on factors like your business category, public info, region, or business hours.
Important:
- Your verification options can’t be changed because Google’s systems automatically determine and show which methods your business can use.
- In some cases, you may need to verify your business using more than one method.
Important: To get your verification code, make sure that you can answer your business phone number or receive texts. Interactive voice response (IVR) systems will not get the code.
- Go to your Business Profile.
- Click Get verified
Phone or SMS.
- Answer the call or open the text with the code.
- In your profile, enter the code.
Important: Make sure that you can use the email address in the verification screen.
Important:
- Verification by live video call may not be available for all businesses. Please try the options available to you, and if you're still unable to verify your business, please contact support.
- Live video call is only available within opening hours of your respective location.
Step 1: Get ready for the call
- Make sure that you have a mobile device that can join a live video call.
- Confirm that you’re at your business. Make sure you can demonstrate your location and ownership on the video call. For example:
- Your current location: Show outside signs. Examples include your street’s name, nearby businesses or the area around your business.
- Business or equipment: Capture your operations. Examples include stock for sale, branded equipment, marketing materials or tools you use to serve your customers.
- Proof of management: Show your access to employee-only items or areas. Examples include a cash register, kitchen, storage room or non-sensitive business documents. You can also use your keys to open your facility.
Step 2: Start a text chat
- Go to your Business Profile.
- Tap Get verified Live video call Next.
- Select your language.
- To start a text chat with the next available support representative, tap Start call.
Step 3: Show your business through video call with a mobile device
- When a representative is available, they’ll help you join a video call.
- To show your business location and ownership, use the camera on your device.
If verification by mail is available in your Business Profile and you choose this method, we’ll mail you a verification code. To confirm that your business is at the listed address, you must enter your unique code on your profile.
Important: Verification by postcard may not be available for all businesses. Please try the options available to you, and if you're still unable to verify your business, please contact support.
Step 1: Request your code
Most codes arrive within 14 days.
Step 2: Wait for your code to arrive through mail
Important:
- Do not edit your business name, address or category on your Business Profile. If you do, the code that we sent you won’t work.
- Do not request a new code. If you do, we invalidate the code in the mail and send a new one. This can make the process longer.
- Verification codes expire after 30 days.
Step 3: When the postcard arrives with the verification code, enter the code on your Business Profile
Important:
- Keep this code secure.
- Google won’t call you to ask for the verification code.
- Do not share the verification code with anyone. This includes third parties that help manage your business on Google.
Step 3: Wait up to five working days to be verified
After you follow the verification steps, Google reviews the info that you provided. To help maintain the integrity of your Business Profile, verification review can take up to five working days.
Tip: In some cases, Google verifies a profile instantly. This can happen when:
Step 4: You’re verified
When your business is verified, you’ll receive a confirmation email.
Tip: If a third party helps you manage your profile, you can add them to your profile after you’re verified.
Fix verification issues or verify your business again
In some cases, Google may find issues about your verification. You can either fix these verification issues or verify your business again.
When the 'Get verified' button appears on your Business Profile again, Google can’t completely verify your business. To fix this issue, try to verify again.
If your Business Profile shows multiple verification options, you can try to verify another way. Learn how to verify your business.
When you verify with a video recording and get a 'Review issues' notification, your video wasn’t accepted. To fix this issue:
- Click Review issues.
- Follow the on-screen instructions.
If you’re asked to give additional info to re-verify your profile, this is likely because you changed some info about your business. To make sure that your business info is accurate, Google might ask you to give more details or update your info.
To fix this issue, click Get verified and try to verify again. Learn how to verify your business.
Tip: For more help with verification, ask a question in our community forum.
Next steps
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Phone or SMS.