Verify your business on Google

To update your business info, like name and operating hours on Google, and interact with customers, verify your business.

Step 1: Find your business

Find your business on Google

Important: To find your profile, you must sign in to the Google Account associated with it.

Try any of these methods to find your profile.

• On Google Search, search for your business's name and city or my business.

• On Google Maps, search for your business's name and city.

• In the Google Maps app , at the bottom right, tap Business.
  • If you have more than one business:
    1. At the top, tap the Down arrow .
    2. Select the business you want to view.

If needed: Add or claim your business on Google

If your business isn’t on Google yet: Add it then continue to the next step.

Learn how to add or claim your Business Profile on Google.

Important: Make sure your business address is correct and meets our guidelines. Learn about our address guidelines.

If you haven’t claimed your business yet: Claim your business so you can verify it and control how it shows up on Google. Learn how to add or claim your Business Profile on Google.

Step 2: Verify your business

To verify your business, try the options available for your Business Profile.

Important:

• You may need to verify your business using more than one method. The methods you need to use depend on factors like your business category, public info, region, or business hours.
• Your verification options can’t be changed because Google’s systems automatically determine and show which methods your business can use.

Video recording

To verify your business, you can record a video that shows the details of your business. All businesses eligible for a profile can be verified through video.

Learn how to verify your business with a video recording.

Phone or text

Important: To get your verification code, make sure you can answer your business phone number or receive texts. Interactive Voice Response (IVR) systems will not get the code.

1. Go to your Business Profile.
2. Click Get verified Phone or SMS.
3. Answer the call or open the text with the code.
4. In your profile, enter the code.

Email

Important: Make sure you can use the email address in the verification screen.

1. Go to your Business Profile.
2. Click Get verified Email.
3. Follow the steps in the email.

Live video call

Important: Live video call is only available within the business hours of your respective location.

Step 1: Get ready for the call

• Make sure you have a mobile device that can join a live video call.
• Confirm that you’re at your business. Make sure you can demonstrate your location and ownership on the video call. For example:
  • Your current location: Show outside signs. Examples include your street’s name, nearby businesses, or the area around your business.
  • Business or equipment: Capture your operations. Examples include stock for sale, branded equipment, marketing materials, or tools you use to serve your customers.
  • Proof of management: Show your access to employee-only items or areas. Examples include a cash register, kitchen, storage room, or non-sensitive business documents. You can also use your keys to open your facility.

Step 2: Start a text chat

1. Go to your Business Profile.
2. Tap Get verified Live video call Next.
3. Select your language.
4. To start a text chat with the next available support representative, tap Start call.

Step 3: Show your business through video call with a mobile device

1. When a representative is available, they’ll help you join a video call.
2. To show your business location and ownership, use the camera on your device.

Mail

If verification by mail is available in your Business Profile and you choose this method, we’ll mail you a verification code. To confirm that your business is at the listed address, you must enter your unique code on your profile.

Step 1: Request your code

Most codes arrive within 14 days.

1. Go to your Business Profile.
2. Click Get verified Postcard.
3. Make sure your business’s mailing address is correct.
4. Request the code.

Step 2: Wait for your code to arrive through mail

Important:

• Do not edit your business name, address, or category on your Business Profile. If you do, the code we sent you won’t work.
• Do not request a new code. If you do, we invalidate the code in the mail and send a new one. This can make the process longer.
• Verification codes expire after 30 days.

Step 3: When the postcard arrives with the verification code, enter the code on your business profile

Important:

• Keep this code secure.
• Google won’t call you to ask for the verification code.
• Do not share the verification code with anyone. This includes third parties who help manage your business on Google.

1. Go to your Business Profile.
2. In the “Code” field, enter your 5-digit verification code.
3. Click Submit.

Step 3: Wait up to 5 business days to be verified

After you follow the verification steps, Google reviews the info you provided. To help maintain the integrity of your Business Profile, verification review can take up to 5 business days.

Tip: In some cases, Google verifies a profile instantly. This can happen when:

• You verify your website with Google Search Console. Learn how to add a website property in Search Console.
• You use bulk verification. Learn how to verify 10 or more locations of the same business in bulk.

Step 4: You’re verified

When your business is verified, you’ll receive a confirmation email.

Tip: If a third party helps you manage your profile, you can add them to your profile after you’re verified.

• Learn how to add and remove profile owners and managers.
• Learn how to transfer profile ownership to the third party.
• Learn how to request ownership of a business profile.

Fix verification issues or verify your business again

In some cases, Google may find issues about your verification. You can either fix these verification issues or verify your business again.

“Get verified” button appears on your profile again

When the “Get verified” button appears on your Business Profile again, Google can’t completely verify your business. To fix this issue, try to verify again.

If your Business Profile shows multiple verification options, you can try to verify another way. Learn how to verify your business.

“Review issues” notification

When you verify with a video recording and get a “Review issues” notification, your video wasn’t accepted. To fix this issue:

1. Click Review issues.
2. Follow the on-screen instructions.

Give additional info to re-verify

If you’re asked to give additional info to re-verify your profile, this is likely because you changed some info about your business. To make sure your business info is accurate, Google might ask you to give more details or update your info.

To fix this issue, click Get Verified and try to verify again. Learn how to verify your business.

Tip: For more help with verification, ask a question in our community forum.

Next steps

• Add or edit your business address for your Business Profile
• Edit your Business Profile on Google
• About posts for your Business Profile
• Read & reply to reviews on Google
• How to chat with customers from your Business Profile