Manage photos or videos for your Business Profile

To help complete your Business Profile and make it more attractive to customers, you can add photos or videos of your shop front, products and services.

There are several types of photos that you can add to your Business Profile:

  • Logo: Help your customers recognise your business on Google. For businesses that have their basic information, such as a phone number or hours of operation, the Business Profile highlights the logo.
  • Cover photo: Set a cover photo at the top of your profile that best represents your business. In some instances, this action doesn’t guarantee the cover photo will show up as the first image for your business.
  • Business photos: Add different photos to highlight features of your business to attract and inform customers. Learn more about business photos.

Important: Your photos show up on Google only after you verify your Business Profile.

Manage your business

Add photos or videos

After you choose the photos or videos that you want to add to your Business Profile, make sure of the following:

Businesses with 10 or more locations can upload photos via spreadsheet.

Tip: It’s a good idea to add an exterior photo so people can recognise your business when they visit.

From Google Search

  1. Make sure that you're signed in with the account that you used to sign up for your Business Profile.
  2. To find your Business Profile, search on Google for your exact business name. You can also search for 'my business'.
    • If you need to update your profile, click View profile.
  3. Click Promote and then Add Photos.
  4. Choose and add your photo.

Remove photos

You can remove photos from your Business Profile. If customer photos violate content guidelines or the law, you can flag them to request removal.
  1. Make sure that you're signed in with the account that you used to sign up for your Business Profile.
  2. To find your Business Profile, search on Google for your exact business name. You can also search for 'my business'.
    • If you need to update your profile, select View profile.
  3. Select Photos and then By owner.
  4. Select one of your photos.
  5. At the top right-hand side, select Trash and then Delete.
    • This icon only shows up for photos that your business added.

Photo and video upload status

After you upload a photo or video, we review it to make sure it meets our photos and videos policies. Here are some statuses you'll find when you upload a media: 

  • Pending: The media is in either the upload or processing stage, or your profile is currently not verified. Pending media doesn’t show up on Google Search or Maps to customers.
  • Not approved: The media is flagged and has violated policies. Since it was flagged, the media doesn't show up on Google Search or Maps.
  • Live: The media shows up on Search and Maps for customers. 

Troubleshoot logo photo issues

If your logo photo doesn't appear, make sure that you've entered all of the necessary info in your Business Profile. This includes:

  • Name
  • Valid location with a street address
  • Categories
  • Phone number
  • Opening hours

If the cover photo that you select is low quality or if other sources suggest that it’s not the best photo to represent your business, a user-submitted photo may be selected instead.

Photo & video guidelines

Make sure your photos and videos follow Google’s guidelines and requirements, and comply with Google’s content policy.

Photo guidelines

Your photos look best on Google if they meet the following standards:

  • Format: JPG or PNG
  • Size: Between 10 KB and 5 MB.
  • Recommended resolution:  720 px tall, 720 px wide.
  • Minimum resolution:  250 px tall, 250 px wide.
  • Quality: The photo should be in focus and well lit, and have no significant alterations or excessive use of filters. In other words, the image should represent reality.

Video guidelines

Make sure that your videos meet the following requirements:

  • Duration: Up to 30 seconds long
  • File size: Up to 75 MB
  • Resolution: 720p or higher
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