Add, remove, or change a credit card

  • You can change or remove the credit card you're using in your AdWords Express account, as long as you have another form of payment in your account.
  • The steps to update your credit card are a little different depending on whether you're using automatic payments (pay after your ads run) or manual payments (pay before your ads run).

Automatic payments

To use a credit card with the automatic payment setting, just add it to your AdWords Express account and make it your primary form of payment. Click one of the links below to see instructions to use a credit card with the automatic payment setting.

Add a new credit card to your account
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. Click Billing settings.
  4. Under "Available forms of payment", click Add new form of payment.
  5. Fill out your credit card information, then click Save.
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Edit information for an existing credit card in your account
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. Click Billing settings.
  4. Locate the credit card you'd like to update and click Edit.
  5. Change your credit card info as needed.
  6. Click Save.
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Manual payments

Click one of the links below to see instructions to use a credit card with the manual payment setting.

Make a payment with a credit card that exists in your account
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. Click Transaction history.
  4. Select the existing form of payment.
  5. Enter your payment amount, then click Review payment to review and confirm your payment.
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Make a payment with a new credit card
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. Click Transaction history.
  4. Click Or add a new form of payment, then enter your credit card information.
  5. Enter your payment amount, then click Review payment to review and confirm your payment.
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Payment authorization

When you make a payment, we’ll first authorize your card for the amount of the charge. This means that our system checks with your credit card provider to make sure that your card has enough credit available to cover your payment. Once this is done, your balance will update and your ads will typically start running again if they had stopped.

It might take up to 24 hours before a payment processes fully.

How charges appear on your credit card statement

A payment authorization might show up on your credit card statement, but it's not an actual charge. It’ll be automatically removed. The way that AdWords Express charges appear on your credit card or bank statement can vary depending on the credit card you're using. Typically, here's what you can expect to see if you're using the following forms of payment:

  • Visa or MasterCard
    If you're using Visa or MasterCard and you’ve been charged by AdWords Express, you might see any of the following on your statement:
    • GOOGLE ADWORDS. CC@GOOGLE.COM
    • GOOGLE*GOOG[10-digit AdWords Customer ID]
    • GOOGLE*SVCS[10-digit AdWords Customer ID]
    • GOOGLE*ADWS[10-digit AdWords Customer ID]
  • American Express
    • GOOGLE LTD. CC@GOOGLE.COM ADWORDS ADVERTISING
    • GOOGLE INC. CC@GOOGLE.COM ADWORDS ADVERTISING
    • GOOGLE*SVCS[10-digit AdWords Customer ID]
    • GOOGLE*ADWS[10-digit AdWords Customer ID]
  • Bank account (direct debit)
    If you're using direct debit and you’ve been charged by AdWords Express, you might see any of the following on your statement:
    • Goog_[10-digit AdWords Customer ID]
    • Google_[10-digit AdWords Customer ID]
    • Google[10-digit AdWords Customer ID]
    • GOOGLE[10-digit AdWords Customer ID]
    • GOOOGLE_A[10-digit AdWords Customer ID]
    • GOOGLE_[10-digit AdWords Customer ID]
    • ADW[10-digit AdWords Customer ID]

Multiple customer IDs

If you notice more than one customer ID on your statement, it might mean that you have more than one AdWords or AdWords Express account associated with that form of payment.

Change or remove your credit card

If you're on automatic payments and unsuccessfully tried to remove or change your credit card, it’s probably because it was the primary form of payment for your account. Your account needs to have a primary form of payment to ensure that there’s a way for AdWords Express to automatically pay for your ads.

You can change or remove the credit card you're using as long as you have a backup form of payment. Click the link below for instructions to update the credit card in your account.

How to edit your primary credit card
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. Click Billing settings.
  4. Click Add new form of payment.
  5. Select the form of payment that you'd like to add and enter your information.
  6. Click Save.
  7. On the Billing settings page, locate the form of payment that you'd like to remove and click Remove.

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How to remove a credit card
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. Click Billing settings.
  4. Locate the form of payment that you'd like to remove and click Remove.
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Using a one-time-use credit card

A one-time-use credit card is a credit card number that can be used once and only for a limited time. It's commonly used as an alternative to credit cards when making online payments. Many banks offer this kind of credit card, in which you generate a one-time credit card number online. AdWords Express accepts one-time-use credit cards as long as they have a Visa or MasterCard logo.

Contact your bank to see if they offer this service. It can be a great alternative to a bank transfer because one-time-use credit card payments are almost instantly credited to your AdWords Express account, and your ads will start running almost immediately.

Processing a one-time use credit card

When processing your payment, Google will test a $1 debit from the pre-selected credit limit to make sure the one-time-use card works (you won't actually be charged for this). So when selecting your credit limit for this card, be sure to add $1 to whatever amount you want charged. For example, if you want to charge $300 to your card, select $301 as the limit for your one-time-use card.

If your bank declines your manual payment, keep in mind that your one-time-use credit card number might have an expiration date. For all other payment declines, contact your local bank.

How to add a one-time use credit card
  1. Sign in to your AdWords Express account at http://adwords.google.com/express/
  2. At the top right corner, click the gear icon and select Billing from the dropdown menu.
  3. In your "Transaction history," click Make a payment.
  4. Click or add a new form of payment, then enter your one-time-use credit card information.
  5. Select the existing form of payment.
  6. Enter your payment amount, then click Review payment to review and confirm your payment. Be sure to include $1 more than your payment amount for card verification.
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