Common questions with Advanced Protection Program
Advanced Protection adds enhanced security features to your Google Account.
- Defends against phishing and account hacking: Security keys are widely considered the best way to verify and protect your account. Even if a hacker gets your password, they can’t sign into your account without your security key.
- Safeguards your data: Advanced Protection limits the third-party sites and apps that can access your data.
- Blocks hackers from impersonating you to access your account: If anyone tries to recover your account, Advanced Protection takes extra steps to verify your identity.
How is Advanced Protection different from 2-Step Verification?
With 2-Step Verification, you sign in with:
- Your password
- A second step, like entering a code from an app or tapping a prompt on your phone
Advanced Protection helps secure sensitive accounts even more. With Advanced Protection, you sign in with:
- Your password
- A security key that helps further protect your account from phishing. A security key is a small device that connects to your devices either through USB ports or wireless via NFC or Bluetooth. Your phone may also have a built-in security key.
In addition, Advanced Protection limits which third-party apps can access your data and tightens account recovery security to prevent unauthorized users from getting access to your account.
If you still have account access:
- Get one or more replacement security keys.
- Go to your Google Account.
- On the left navigation panel, click Security.
- In the Signing in to Google panel, click 2-Step Verification.
- Click Add security key. Add your new security keys.
- Next to the lost security key, select Edit Remove this key.
If you don't have account access:
- Submit a request to recover your account. It will take a few days for Google to verify it’s you.
- While you wait, order one or more replacement security keys.
- You'll get an email to your recovery email address to let you know when you can access your account again. After you get that notification, sign in to your account.
- Turn on Advanced Protection again.
You should keep your security key with you any time you might need to sign in on a new device.
If you're traveling, bring your security key with you. If you’re bringing a Bluetooth security key, you may want to charge it before you leave.
You can still sign into apps and services with Google. If they request access to your Gmail or Drive data, access will be denied.Tip: You can use an additional code to give some supported apps access to your Gmail or Drive data.
Advanced Protection stops most non-Google apps and services from accessing your Google Drive and Gmail data. That way, your data is better protected against harmful or unsecure access.
- All Google apps and services
- Apple Mail, Calendar, and Contacts apps on iOS
- Mozilla Thunderbird
Let non-Google Apps access your Google data
Apple apps on iOS
You can use a temporary code to let some Apple apps access your Gmail and some other Google Account data.
You can use Mozilla Thunderbird to access your Gmail. Make sure you’re using the latest version of Thunderbird (60.0 or up).
You can use Advanced Protection with a Mac running macOS 10.5 or above.To add a security key, use the following steps:
- On your computer, go to System Preferences.
- Click Internet AccountGoogle.
- Follow the instructions to sign in.
Important: These steps only apply if your account uses Advanced Protection.
You can create a temporary code to let Apple’s Mail, Contacts, and Calendar apps on iOS access your Gmail and some other Google Account data.
- If you haven’t already, install the Google Smart Lock app.
- On your iPhone or iPad, open Settings .
- Tap Passwords & AccountsAdd AccountGoogle.
- Follow the instructions to sign in to your account.
- When you’re prompted, open the Google Smart Lock app.
- Sign in or choose your account.
- Follow the steps to create a 6-digit temporary code.
- Open Settings again.
- Enter your 6-digit code.
- Tap Next.
If you get an error after signing in
If you see an error like, "There was a problem accessing your account," use the following steps:
- On your iPhone or iPad, tap Settings .
- Tap Passwords & AccountsGmailDelete AccountDelete from My iPhone. This will remove your account from the phone, but no data will be deleted from your Google Account.
- On the "Passwords & Accounts " screen, tap Add AccountGoogle.
- Start again on step 4 for using your Google Account with some iPhone or iPad apps.
If you're seeing password prompts every few minutes
You can follow the instructions above to let Apple’s Mail, Contacts, and Calendar apps access your Gmail and some other Google Account data.
You might not be signed in to the Google Account that was invited to Advanced Protection.
If you’re signed in with multiple accounts, sign out of all other accounts. After you've set up Advanced Protection, you can sign back into your other accounts.
- On your Linux computer, go to Yubico's U2F Github page.
- Udev version 187 and lower: Go to Yubico's old U2F Github page.
- Find and download
- Open the Linux directory
70-u2f.rulesto the directory.
- If the directory already has a file with this name, open the file. Check that the content is the same as the one you downloaded.
- Save your file, and reboot your system.
Continue a download that was blocked by ChromeImportant: To protect your account and sensitive data, do not download files you’re warned about unless you’re certain that they’re safe.
On the pop-up about the blocked download, select Up arrowKeep.
If a file is known to be harmful, Safe Browsing won’t allow you to download it.
After you turn on Advanced Protection, follow these steps to sign in to your Android TV:
- Remove your Google Account from your Android TV.
- Add your Google Account to your Android TV again and choose the option to set up using a phone that's on the same Wi-Fi network.