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Send a chat message

Message a person or group

You can send a direct message in Chat to one or more people within your organization. You can direct message an individual outside of your organization, but you can't include external people in a group message.

Tip: To chat with external guests in a group, create a space.

  1. On your computer, go to Google Chat.
  2. On the left, under “Chat,” click the name of the person or group you want to message.
    • If you can’t find their name, click New chat or Start a chat .
  3. Enter a name or email address. Suggestions appear as you enter text.
    • Tip: To send a direct message from a work or school account to someone outside your organization, enter their email address.
  4. Click the person you want to message.
    • To create a group conversation, continue to enter people’s names.
  5. When you select everyone you want to include in the conversation, click Start chat.
    • Tip: If you want to send a direct message to a specific person, next to their name, click Start chat , or use the keyboard shortcut ⌘ + Enter / Ctrl + Enter.
  6. Enter a message.
  7. Click Send .

Tips:

  • If you use a work or school account, suggestions include everyone in your organization, even those who don't have Google Chat.
  • To message you back, the message recipient may need to accept your request.

Learn more at the Google Chat Help Center

Format a Chat message

  1. On your computer, open Google Chat or Gmail.
    • In Gmail: On the left, click Chat.
  2. Go to a conversation.
  3. Enter a message.
  4. Highlight the text you want to format.
  5. Click Format .
  6. Select an option:
    • To bold: Click Bold Bold.
    • To italicize: Click Italic Italic.
    • To underline: Click Underline Underline.
    • To change the text color: Click Text color Color text.
    • To add a bullet point before the text: Click Bulleted listBulleted list.
    • To strikethrough: Click Strikethrough Strikethrough.
    • To insert a link:
      1. Click Insert link Insert link.
      2. Enter the link.
  7. Click Send .

Learn more at the Google Chat Help Center

Reply to a chat message

Reply to a message

  1. On your computer,  open Google Chat or Gmail.
  2. Open a chat message.
  3. Below the message, click the reply area.
  4. Enter your message or select a suggestion.
  5. You can customize a suggested message before you send it.
  6. Press Return or click Send .

Use other options in Chat replies

  • To add a person to the conversation or mention them: Type , then enter a name.
  • To add emojis to your message: Click Emoji .
  • To share files from your device: Click Upload file .
    • Everyone in a space can find shared files.
  • To share files from Google Drive: Click Add Google Drive file .
    • Everyone in a space can find shared Drive files.
  • To start a video call: Click Add video meeting .
  • To schedule a calendar meeting: Click Calendar .
  • To send a GIF: Click GIF .
  • To add formatting to text: Click Format .

Learn more at the Google Chat Help Center

Edit or delete a message you sent

If you make a mistake or need to update a message you sent, you can edit or delete the message.

Edit a chat message

  1. On your computer, go to a conversation and hover over your message.
  2. Click Edit .
  3. Make your changes.
  4. Click Update.

Delete a sent message

  1. On your computer, go to a conversation and hover over your message.
  2. Click Delete .
  3. To confirm, click Delete.

Learn more at the Google Chat Help Center


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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