Classic Hangouts will be replaced by Google Chat. Learn about the switch from classic Hangouts to Google Chat.

Send a Google Chat message to a person or group

You can send messages to people who use Google Chat or classic Hangouts. If you use a Google Workplace account, you can only chat with someone outside of your organization if they use a personal Google Account or if both of your organizations allow it.

Start a conversation
  1. Go to Google Chat or your Gmail account.
  2. If the name isn’t already under "Chat," click Start a chat "".
  3. Enter a name or email address. Suggestions appear as you enter text.
    • To send a 1:1 message to someone outside of your organization, enter their email address.
  4. Click the person you want to message.
  5. Enter a message, then click Send "".

Tips:

  • If you use a work or school account, suggestions include everyone in your organization, even if they don't have Google Chat.
  • To message you back, the recipient of a message may need to accept your request.
Start a group conversation
  1. Go to Google Chat or your Gmail account.
  2. Under "Chat," click on an existing group conversation, enter a message and then click Send "".
  3. If the group conversation isn’t under "Chat,” click Start a chat "" and then Start group conversation.
  4. Enter a name or email address. Suggestions appear as you enter text.
  5. Click Done "".
  6. Enter a message, then click Send "".
Add or remove people from an existing group conversation
  1. Go to Google Chat or your Gmail account.
  2. On the left, under “Chat,” select a group conversation.
  3. At the top, next to the conversation name, click the Down arrow "" or More options "" and then Add people & bots.
  4. Enter names or email addresses of the people you want to add.
  5. Click Send.
  6. Optional: To remove people from the conversation, at the top, next to the conversation name, click the Down arrow "" or More options "" and then View members.
  7. Next to their name, click More options "" and then Remove from space "".
Other options

You can add these options to your message:

  • To add a person to the conversation or mention them, click and then enter a name.
  • To add emojis to your message, click Emoji "".
  • To share files from your device, click Upload file "". Everyone in a space can view shared files.
  • To share files from Google Drive, click Add Google Drive file "". Everyone in a space can view shared Drive files.
  • To start a video call, click Add video meeting "".
  • To schedule a calendar meeting, click Calendar event.
  • To send a GIF, click GIF .

Tip: If you use Google Chat on a work or school account, you may not have the option to send a GIF.
Chat with a bot in a 1:1 message
  1. Go to Google Chat or your Gmail account.
  2. Next to "Chat," click Start a chat ""and then Find a bot.
  3. Type the bot name or select from the suggestions.
  4. Enter your message.
  5. Click Send "".
Remove a bot from a 1:1 message
  1. Go to Google Chat or your Gmail account.
  2. Next to the bot in your conversation list, click More options Moreand then Remove.
Remove a bot from a space
  1. Go to Google Chat or your Gmail account.
  2. Open a space.
  3. Click More options Moreand then View members.
  4. Next to the bot you want to remove, click More options Moreand then Remove from space.
Know when someone reads your message
In a 1:1 message, a small avatar of the person you chat with appears to the right of the last message they read. You can't turn these read receipts on or off. Read receipts don’t appear in group conversations or spaces.
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