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10 things to know about the integrated Gmail experience

For Google Workspace customers: If you don’t see certain features, contact your administrator.


Use multiple communication channels—all in Gmail

Whether you’re on your computer or your mobile device, the integrated Gmail experience has email, direct messages with one or more people, spaces, and video or audio meetings—all your online communication streams—in one familiar place: Gmail. It’s now easier to move from one communication stream to another without changing your context.

From Gmail, either click Chat & message contacts or click Spaces & Chat, Files, or Tasks.

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Chat one-on-one, with groups, or in spaces

Use direct chat messages for quick one-on-one conversations with colleagues. Or, create informal groups and chat with several people at once.

Expand Chat section and message contacts.

Web version

For more formal team collaboration, create a space. Spaces provide an area where teams can work on a project. In spaces, teams can have multiple threads, called conversations, on different topics in the same space. And everyone added to the space can view the conversation history to catch up on previous discussions. 

Expand the Spaces section and click the Chat tab.

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Schedule, start & join meetings

With the integrated Gmail experience, you can schedule, start, and join video or audio meetings directly in Gmail.

Join or start a meeting from Gmail.

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 Forward chat messages to email

You can forward messages from Chat to your Gmail inbox. This lets you keep chat messages even if chat history is turned off. Forwarded messages include the 4 previous chat messages in a conversation thread.

Point to message and click Forward.

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 Share documents to spaces

When working with a team, you often need to collaborate on files such as documents, spreadsheets, and presentations. Spaces are workspaces where you can share these files and everyone can find them. And, you can edit documents directly in the space beside the chat conversation.

Click the name of the space, the Files tab, then the file, which opens at right.

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Create shared task lists in spaces & assign tasks

The integrated Gmail experience includes task management to help teams stay on track and prioritize their work. Team members can assign tasks to one another and track progress toward common goals—right in the space.

Expand the Spaces section and click the Tasks tab.

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 Search across email & chat

When you search integrated Gmail, you can see results from email or chat messages. And new controls let you quickly switch between email and chat results. There’s no need to open and search separate apps.

Search in the bar at top and filter results by Chat or Email.

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Get automated reminders & nudges

Automated reminders resurface messages that you haven’t responded to, and powerful AI reduces distractions and elevates what’s important. Prioritize certain contacts to ensure the most important messages make it through.

 Important mail is listed first.

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 Control & prioritize notifications across channels

You can set Chat notification preferences so that only the most important people and messages get through. You can also mute notifications so that you’re not disturbed during busy times.

 Open Chat and Meet settings.

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Know when people are out of the office

When you view a contact in email or a chat message, you’ll see if they’re out of the office based on their Google Calendar. This lets you know not to expect an immediate response if they’re away. And it helps you choose whether to send a message anyway, or schedule an email to be sent after their return.

Find out of office details between contact profile and blank message.

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