Top 10 things to know about the integrated Gmail experience

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The integrated Gmail experience is rolling out to G Suite customers over the next few weeks. If you don’t see certain features, check back later or contact your G Suite administrator.

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1

Use multiple communication channels—all in Gmail
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Whether you’re on your computer or your mobile device, the integrated Gmail experience has email, direct messages with one or more people, rooms, and video or audio meetings—all your online communication streams—in one familiar place: Gmail. It’s now easier to move from one communication stream to another without changing your context.

From Gmail, either click Chat & message contacts or click Rooms & Chat, Files, or Tasks

Web version

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2

Chat one-on-one, with groups, or in rooms
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Use direct chat messages for quick one-on-one conversations with colleagues. Or, create informal groups and chat with several people at once.

Expand Chat section and message contacts

Web version

For more formal team collaboration, create a room. Rooms provide a space where teams can work on a project. In rooms, teams can have multiple threads, called conversations, on different topics in the same room. And everyone added to the room can view the conversation history to catch up on previous discussions. 

Expand the Rooms section and click the Chat tab

Web version

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3

Schedule, start & join meetings
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With the integrated Gmail experience, you can schedule, start, and join video or audio meetings directly in Gmail.

Join or start a meeting from Gmail

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4

 Forward chat messages to email
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You can forward messages from Chat to your Gmail inbox. This lets you keep chat messages even if chat history is turned off. Forwarded messages include the 4 previous chat messages in a conversation thread.

Point to message and click Forward

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5

 Share documents to rooms
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When working with a team, you often need to collaborate on files such as documents, spreadsheets, and presentations. Rooms are workspaces where you can share these files and everyone can find them. And, you can edit documents directly in the room beside the chat conversation.

Click the name of the room, the Files tab, then the file, which opens at right

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6

Create shared task lists in rooms & assign tasks
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The integrated Gmail experience includes task management to help teams stay on track and prioritize their work. Team members can assign tasks to one another and track progress toward common goals—right in the room.

Expand the Rooms section and click the Tasks tab

Web version

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7

 Search across email & chat
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When you search integrated Gmail, you can see results from email or chat messages. And new controls let you quickly switch between email and chat results. There’s no need to open and search separate apps.

Search in the bar at top and filter results by Chat or Email

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8

Get automated reminders & nudges
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Automated reminders resurface messages that you haven’t responded to, and powerful AI reduces distractions and elevates what’s important. Prioritize certain contacts to ensure the most important messages make it through.

 Important mail is listed first

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9

 Control & prioritize notifications across channels
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You can set Chat notification preferences so that only the most important people and messages get through. You can also mute notifications so that you’re not disturbed during busy times.

 Open Chat and Meet settings

Web version

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10

Know when people are out of the office
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When you view a contact in email or a chat message, you’ll see if they’re out of the office based on their Google Calendar. This lets you know not to expect an immediate response if they’re away. And it helps you choose whether to send a message anyway, or schedule an email to be sent after their return.

Find out of office details between contact profile and blank message

Mobile version

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