Change a user's email address

As an administrator, you can change a user’s email address in the Google Admin console. The user must then use the new email address to sign in to their Google Account. 

Option 1: Change the first part of the address (user@)

Example: william@example.com now wants the address bill@example.com.

The user will...

  • Start receiving mail at their new address
  • Sign in to their account with the new address (old sign-in name won't work)
  • Continue to get mail at their old address, which becomes an email alias
  • Continue to access emails, files, and data associated with the old address

Important: To give a user an additional address, add an email alias, instead.

Follow these steps

Tip (If available): Try the quick link. At the top of your Admin console Home page, click Update a user’s name or email, search for the user, click Proceed, and then go to step 5 below.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. In the Users list, find the user. Learn how to find a user account.
  4. Point to the user that you want to rename and click Rename user.

    You can also find this option at the top-left of the user's account page.

  5. Change the following details:
    • Primary email—Their first part of the email address and name they sign in with.
  6. Click Rename.

Option 2: Change the domain name (@yourcompany)

Example: You added a domain for a new business to your account, and you want to move a user’s primary address to that business.

The user will...

  • Start receiving mail at their new address
  • Sign in to their account with the new address (old sign-in name won't work)
  • Continue to get mail at their old address, which becomes an email alias
  • Continue to access emails, files, and data associated with the old address

Important: To give all your users an address at the new domain, see these options, instead.

Follow these steps

Before you begin: Add a domain that you own to your Google Workspace account.

Tip (If available): Try the quick link. At the top of your Admin console Home page, click Update a user’s name or email, search for the user, click Proceed, and then go to step 5 below.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. In the Users list, find the user. Learn how to find a user account.
  4. Point to the user that you want to rename and click Rename user.

    You can also find this option at the top-left of the user's account page.

  5. Select the domain you want to move the user to:
    • Email domain—Next to @, click the Down arrow""and choose the other domain.

      Note: Only the primary domain or any additional (secondary) domains you added to Google Workspace are available for the email address. You can't use another domain, such as gmail.com.

  6. Click Rename.

Note: If the user's new primary email address matches an existing Google Account, you might be prompted to resolve the conflict before you can rename the user. Learn more about conflicting accounts.

After you change an email address...

  • The user must now sign in to their Google Account with the new address.
  • The user continues to receive mail sent to the old address (it becomes an email alias).

    Note: If a user reaches the maximum number of allowed aliases (30), you can't rename the user. To rename the user you'll need to remove an email alias.

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