Not receiving any email in G Suite

If your organization is not getting email messages, it’s most likely an issue with G Suite billing or your domain settings.

Check these common issues

Your G Suite account is suspended

If your G Suite account is suspended, messages sent to your account are not delivered and bounce back to the sender.

Determine why your account is suspended

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. If you see a message that your account is suspended, determine why your service was suspended.

How to fix this issue

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Follow the appropriate steps to lift your suspension.
  4. Take steps to prevent suspension in the future. For details, see Turn on auto-renewal for Annual Plan and Add a backup credit card.

Your domain registration expired

When you don’t renew your domain name, your domain host disables DNS features, including routing your email to Google. In some cases, your domain host may allow you to renew your domain before it’s registered by someone else.

How to fix this issue

  1. Identify your domain host.
  2. Sign in to your domain host or contact your host directly.
  3. Renew your domain registration with your domain host.
  4. Contact your domain host Support team to check that your email and other DNS settings are routing to G Suite.

Your new domain registration is incomplete

When you buy a new domain or renew your domain registration, the domain must verify your email address. Typically, they send a message asking you to confirm your address. If they can’t verify your address, your domain’s settings are disabled to follow ICANN rules. When this happens, your email can’t be received by G Suite and your website might be inaccessible.

How to fix this issue

  1. Identify your domain host.
  2. Sign in to your domain host or contact your host directly.
  3. Re-verify your registration information with your domain host using their instructions.
  4. Go to the ICANN Whois page.
  5. In the box, enter your domain name and click Lookup.
  6. Verify that you or your domain host is the contact for your domain. (If your domain has privacy added to it, ICANN Whois will only show the privacy provider’s contact information.)

Still not working?

To see if there’s a Gmail service outage, check the G Suite Status Dashboard.

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