This article is for administrators. To manage your own groups, visit the Google Groups help.This feature requires turning on Google Groups for Business.
Sometimes, messages sent to Google group members might bounce. And when messages bounce, they’re simply dropped. They are not sent to the group or returned to the sender.
Step 1: Find members whose messages are bouncing
View the Members list to find members whose messages are bouncing.
- Sign in to Google Groups.
- Click My groups.
- Click the name of a group.
- On the left, click Members.
A red triangle appears next to the Subscription column entry of members whose messages are bouncing.
Step 2: Stop messages to group members from bouncing
Fix server issues
Messages might bounce if:
- MX records are unavailable because of DNS issues
- An email server is temporarily unavailable
To fix server issues, verify your MX records and server status. If the Groups service detects that issues are resolved, members automatically exit the bounce state. Learn more about MX records.
Ask members to update their status
After you fix the issue, you can update your bounce status.
- Go to the following link: https://groups.google.com/a/example.com/groups/bounced?pli=1
Replace example.com with the domain of your organization.
- Next to Bounce status, in the status description, click the email status here link.
This option appears only if your messages are bouncing.
- On the page that appears, click Reset bounce state.
Restore disabled or suspended accounts
Messages might bounce if a sender's Google Account is disabled. When this happens, you'll see information like this in the email logs:
|firstname.lastname@example.org June 28, 2013 10:40:42 AM||The account email@example.com is disabled|
Messages might also bounce if Google Workspace accounts or Gmail accounts are suspended. Learn more about:
Still need help?
Contact Google Workspace support.