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During routine maintenance, a number of users were signed-out from their Google accounts. If you were affected, please sign back in using your usual username and password at https://accounts.google.com. If you can’t remember your password or can’t sign in for another reason, recover your account password here. For security reasons, our support agents are unable to assist with password issues.

Your account is disabled

If you're redirected to this page: Your Google Account has been disabled. Only the account's owner can submit a request to restore the account.

Why?

Google Accounts are usually disabled if we think that the account's owner hasn't followed Google's policies, which include the Google Terms of Service, the User Content and Conduct Policy, and other policies for our products and services (see links below).

Your account might be suspended from one or multiple Google products. You'll know that you're suspended if you get an error message when you try to sign in.

We can cancel and remove an account at our discretion and might not provide notice.

Ask us to restore your account

You can request access to your account by following these steps.

Step 1: Review Google's policies

  1. Read the Google Terms of Service, the User Content and Conduct Policy, and the policies of any other product or service you use. See examples of product policies.
  2. If you believe you didn't violate any of these terms, go to Step 2.

Step 2: Submit a request

Fill out the My account is disabled form.

If we need more details or have information to share, we might follow up with you.

hc_author_ashley

Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

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