Clear search
Close search
Google apps
Main menu

Your account is disabled

If you're redirected to this page: Your Google Account has been disabled. Only the account's owner can submit a request to restore the account.


Google Accounts are usually disabled if we think that the account's owner hasn't followed Google's policies. These policies include the Google Terms of Service, the User Content and Conduct Policy, and other policies for our products and services (see links below).

Your account might be suspended from one or multiple Google products. You'll know that you're suspended if you get an error message when you try to sign in.

We can cancel and remove an account at our discretion and might not provide notice.

Ask us to restore your account

You can request access to your account by following these steps.

Step 1: Review Google's policies

  1. Read the Google Terms of Service, the User Content and Conduct Policy, and the policies of any other product or service you use. See examples of product policies.
  2. If you believe you didn't violate any of these terms, go to Step 2.

Step 2: Submit a request

Fill out the My account is disabled form.

If we need more details or have information to share, we might follow up with you.


Ashley is an Accounts expert and the author of this help page. Leave her feedback below about how to improve it.

Was this article helpful?
How can we improve it?
Watch video tutorials

To get the latest tips, tricks, and how-to's, subscribe to our YouTube Channel.