Next, verify that you set up user availability correctly.
Verify your availability setup
- Sign in to a G Suite account, create a Google Calendar event, and enter the email address of a Microsoft Exchange user to invite them. For details on how to do this, see Invite people to your Calendar event.
You should see the Exchange user's availability status.
- If you can't see their availability status, check the activity and status of your users in the Calendar audit log. For details, see Check the Calendar audit log (below).
- If there are no errors in your Calendar audit log, sign in to a user Exchange account, create a calendar event, and enter the email address of a Google Calendar user to invite them.
- If you can't see the Calendar user's availability, try the Calendar Interop tools to resolve any issues.
Use the log and toolsCheck the Calendar audit log
Once your users start using Calendar Interop, you can check the activity and status of your users in the Calendar audit log.
If you encounter errors in the Calendar audit log, see Calendar Interop error messages for troubleshooting information.
- Open Calendar Interop Tools.
- In the User availability lookup test section, enter the email address of a user in your organization, using one of the following options:
- If you want to verify whether an Exchange user can query the availability status of a Google Calendar user, enter the email address of a G Suite user.
- If you want to verify whether a Google Calendar user can query the availability status of an Exchange user, enter the email address of an Exchange user.
- Click Perform test.
The tool issues an availability query on behalf of the user. You’ll see a request and response. If the request fails, you’ll get an error summary.