Reset a user's password

If a user forgets the password to their Google Apps account, or if you think their account has been compromised, you can reset their password. Do this from your Admin console. If you're the administrator of a Google Apps account and you have forgotten your own password, see instead Reset your administrator password.

Make sure users can reach you when they need help accessing their Google Apps account by adding your contact information to the sign-in page.

To reset a user's password:

  1. Sign in to the Google Admin console.
  2. Click Users.
  3. Click Settings in the user list for the user you want to change and choose Reset password.

    Or from the user's account page, click Reset Password icon at the top of the page.

    To see the Reset password option, you must be signed in with an administrator account that has the Reset Passwords privilege, such as a Super Admin or User Management Admin.

  4. Enter the user's new password in the Type Password field, then enter it again in the Retype Password field to confirm the change. Or generate a random password by clicking Auto-generate password.

    The Password strength indicator tells you the password strength as you type. The password must be at least eight characters long. Click the Password strength link for tips on creating strong passwords.

  5. Check the Require a change of password in the next sign in box to force this user to change their password when they next sign in.

    When the Change password URL option is set or SSO is configured with a third party identity provider, the Require a change of password in the next sign in checkbox to force a user to change their password when they next sign in is disabled.

  6. Click the Reset Password button to save your changes.
Note: Only super administrators can reset an administrator's password.

If the user is suspended, the lock is replaced by a red exclamation mark. You must restore the suspended user account before you can reset the password.

After you reset the user’s password, you must send them their new password. If the user has two-step verification enabled, they may need to generate new application-specific passwords for any third-party applications that are connected to the account, such as mail clients.

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