Reset a user's password

If a user forgets the password to their Google Apps account, or if you think their account has been compromised, you can reset their password. You reset a user's password from the Google Admin console.

These steps don't apply if your account uses Single-Sign-On (SSO) with a third-party identity provider. Learn more

Change a password

Reset a user's password
  1. Sign in to the Google Admin console.
  2. Click Users.
  3. Click Settings next to the user and choose Reset password. Or at the top of the user's account page, click Reset Password icon.
  4. Type and confirm the new password. Or click Auto-generate password.
  5. (Optional) Check the box that requires the user to change the password when they next sign in.

    This box is disabled if the Change URL password option is selected in your Admin console's SSO security settings, or if you're using SSO with a third-party identify provider. Learn more

  6. Click Reset to save your changes.
  7. Send the user their new password.

Tip: Help users reach you when they need help. Add your contact information to their sign-in page.

Reset an administrator's password

To reset the password of another administrator, you must have Super Admin privileges. If you have Super Admin privileges, follow the same steps as above for resetting a user's password.

If you can't sign in to the Admin console and need to reset your own administrator password, see Reset your administrator password.

Suspended users

If the user is suspended, the Reset Password icon on their user account page is replaced by a . Before you can reset the password, restore the suspended user account.

After changing a password

Users with 2-step verification

After you reset their password, users with 2-step verification might need to generate new application-specific passwords for any third-party applications connected to the account, such as mail clients.

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