Reset a Gmail suspension
This feature isn't available in the legacy free edition of Google Apps.
You can identify a user whose Gmail account has been suspended if their status in the Google Admin console is "Active" but a warning icon reports that access to Gmail has been suspended. In this case, the user can still sign in to their Google account to access other services like their calendar and online documents. But when they try to access Gmail, they see an error saying that Google detected unusual activity on the account.
To reset a suspended Gmail account:
- Sign in to the Google Admin console.
- Go to the user's account page.
- On the user's account page, click the (at top right of page).
- In the pop-up message, click Reset user. This enables the user's Gmail account where they can now sign in and regain access to their mail.
If the reset option isn't available for a user with a Gmail suspension, the user must wait up to 24 hours before the limits are reset automatically. During this time, the user can still access their other Google services.
- Click the Learn more link to find out how the user can avoid exceeding bandwidth limits in the future.