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Google Apps is now G Suite. Same service, new name. More about the name change.

Set up policies for objectionable content

As a G Suite administrator, you can set up rules to determine whether messages containing certain words, such as obscenities, are rejected, quarantined, or delivered with modifications. 

For example, you can:

  • Reject outbound messages that might contain sensitive company information, such as when your outbound filter detects the word "confidential."
  • Quarantine a message that has an objectionable word.

  • Notify others when a message has an objectionable word.

You use the Objectionable content setting to create word lists for filtering for objectionable content, and to specify what action to perform for messages with this content.

How word matching works

Consider the following when you create a custom word list:

  • Capitalization is ignored. For example, "BAD" matches "bad", "Bad", and "BAD".
  • Only complete words are matched. For example, if you add "bad" to the custom word list, "badminton" is not matched.
  • Word searches are performed on subject, body, and text attachments.

Compliance actions

When a message matches an objectionable content policy, you can:

  • Reject it
  • Quarantine it
  • Deliver it with modifications

How settings are applied

Unless modified in the Options section, the setting applies to all users in an organizational unit. Users in child organizations inherit the settings you create for the parent organization. You can also add multiple objectionable content settings to each organization.

Note: Objectionable content filtering does not currently support localized text with non-ASCII characters.

Set up an objectionable content policy

Initial step: Go to Gmail advanced settings in the Google Admin console

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGmailand thenAdvanced settings.

    Tip: To see Advanced settings, scroll to the bottom of the Gmail page.

  3. Scroll to the Objectionable content setting in the Compliance section:
    • If the setting is Not configured yet, hover over the setting and click Configure.
    • If the setting is Locally applied, or Inherited, hover over the setting and click Edit or Add another to edit it or add another a new setting.
  4. For each new setting, enter a unique description.

Go to the next step to configure the setting.

Step 1: Enter email messages to affect

You can set up the policy for inbound, outbound, or internal messages. Internal messages are sent and received within the domains and subdomains associated with your organization.

  1. Check the boxes next to the messages you want the policy to apply to.

  2. Go to the next step to continue.

Step 2: Add words you want to search for in each message

You can use the Custom objectionable words list to create your own list of objectionable words.

To create a list of objectionable words:

  1. Click Edit and then Add.
  2. Enter the words, separated by spaces or commas.
  3. Click Save. You might need to scroll to see it.
  4. Go to the next step to continue.

Step 3: Specify what happens if the message contains objectionable words

  1. Specify whether to modify, reject, or quarantine a message when conditions are met. (Details below.)

  2. Configure the options for the action you choose.

  3. (Optional) Click Show options to configure additional options to limit the application of this setting. See Configure additional parameters, below, for details.

  4. Go to Save the configuration.

Reject message

This option rejects the message before it reaches the intended recipient. You can enter customized text for the rejection notice.

For matching messages, no other routing or compliance rules will be applied. The message will simply be rejected.

Note: Gmail automatically adds an SMTP rejection code, such as 550 5.7.1. This is required by the email SMTP standard, so you can’t delete it.

Quarantine message

This option sends the message to an admin quarantine, where you can review the message before deciding whether to send it to its intended recipient or reject it. Available for the Users account type only. See Account types to affect, below, for information on the account types.

Modify message

You can modify messages by adding headers, removing attachments, changing the envelope recipient, adding more recipients (additional or secondary routes), and changing the route.

Note: We recommend that you use the routing settings for the specific use cases they are intended to support. For example, you can set up the same routing options by using an Objectionable content setting or a Routing setting. Use an Objectionable content setting for objectionable content, and a Routing setting for general routing-related use cases, such as dual delivery. Learn about mail routing, including use cases and examples.

Controls

Add X-Gm-Original-To header

Check this box to add a header tag if the recipient is changed. That way, the downstream server will know the original envelope recipient. An example of the header tag is X-Gm-Original-To: jjsmith@solarmora.com.

Headers are useful if you're rerouting a copy of the message to another recipient. In this case, you're changing the recipient address, but the new recipient can still see the address of the original envelope recipient. They can see the original envelope recipient by checking the X-Gm-Original-To header in the message.

Add X-Gm-Spam header and X-GM-Phishy header

Gmail messages are automatically filtered for spam and phishing. Check the Add X-Gm-Spam header and X-Gm-Phishy header box to add these headers to indicate the spam and phishing status of the message. For example, an administrator at a downstream server can use this information to set up rules that handle spam and phishing differently from clean mail.

  • X-Gm-Spam: 0 indicates the message isn't spam.
  • X-Gm-Spam: 1 indicates the message is spam.
  • X-Gm-Phishy: 0 indicates the message is not phishing.
  • X-Gm-Phishy: 1 indicates the message is phishing.

Any message marked phishy is automatically marked spam as well.

If you add X-Gm-Spam and X-Gm-Phishy headers to your messages, consider where the message is being routed to next. A rerouted message is often no longer classified as spam when it reaches its destination because elements of the message, such as the sending IP address, have changed.

If your messages are:

  • Rerouted to your downstream server, set up rules on that server to read these headers and prevent messages with X-Gm-Spam: 1 or X-Gm-Phishy: 1 tags from being delivered to users’ inboxes.

  • Rerouted back to Google, create an Inbound gateway setting to mark tagged messages as spam, or a Content compliance setting to send them to Admin Quarantine for review.

Note: This header value applies to the Users and Unrecognized / Catch-all account types, and not the Groups account type. If the account type is Groups, X-Gm-Spam: 0 and X-Gm-Phishy: 0 are always applied. See Account types to affect, below, for information on the account types.

Add custom headers

You can add one or more custom headers to messages that are affected by the Objectionable content setting. For example, you can add a header that matches the description that you entered for the setting. This could help you analyze why a message was routed in a certain way, or why a filter was triggered.

Prepend custom subject

You can enter a string to prepend to the subject of applicable messages. The word you enter will appear in brackets at the beginning of the subject. For example, you could enter Confidential in this field for sensitive emails, such as [Confidential] Monthly report.

Change route and Reroute spam

  • Change route—Changes the destination of the message. By default, the Gmail server is the primary delivery location. However, you can change it to route messages to a different mail server, such as Microsoft® Exchange.

    Note: Before you can change the route, you need to add the route using the Hosts tab. After it's added, it'll appear in the Change route list.

  • Also reroute spam—Appears if you select Change route. Also reroute spam lets you route all email that matches the criteria of the setting, including messages marked as spam. 

    If you don't check the Also reroute spam box, then normal messages are rerouted, but spam messages aren't.

Notes:

  • Whether or not you select Also reroute spam, blatant spam is not rerouted because it’s dropped instantly at delivery time.
  • If a message is classified as spam but one of the G Suite email settings overrides it (for example, due to a sender whitelist), then the message isn't considered to be spam for this purpose and it's routed as a normal message.

Change envelope recipient

You can change the envelope recipient in one of the following ways:

  • To replace the recipient’s entire email address, after Replace recipient, enter the full email address, such as user@solarmora.com.

  • To replace just the username of the recipient's email address and keep the domain the same, before @existing-domain, enter the username, such as user.

  • To replace just the domain of the recipient's email address and keep the username the same, after existing-username@, enter the the domain, such as solarmora.com.

Changing the envelope recipient for a message on the primary address is equivalent to forwarding a message to a different recipient. The message bypasses the original recipient’s mailbox and is routed back to the internet for delivery to the new recipient. The “To” address remains the original recipient address, even though the envelope recipient is replaced.

The destination server is determined by an MX lookup on the new recipient's domain. Or, if you’re using the Change route control, the destination server is determined by the specified route.

If you'd rather Bcc an additional recipient, use the Add more recipients option, described below.

Bypass spam filter for this message

Check this box to deliver incoming messages to recipients even if the spam filter identifies them as spam. This option applies to incoming messages only—you can’t bypass spam filters for outgoing messages.

Note: This option applies to the Users and Unrecognized / Catch-all account types, and not the Groups account type. See Account types to affect, below, for information on the account types.

Remove attachments from message

Check this box to remove any attachments from messages. Optionally, you can append text to notify recipients that attachments were removed.

Add more recipients

  1. Check the Add more recipients box and then click Add to set up dual delivery or multiple delivery.

  2. Select Basic from the list to add individual email addresses and then click Save. Click Add to add more addresses.

  3. Select Advanced from the list to choose advanced options for your secondary delivery. Similar to the settings for primary delivery, you can change the envelope recipient, add headers, prepend a custom subject, and remove attachments for secondary deliveries.

Notes:

  • Any settings that you configure for the primary delivery also affect the secondary deliveries. For example, if you change the envelope recipient, prepend a custom subject, and add custom headers to the primary delivery, the same configuration is applied to the secondary deliveries. f you change the envelope recipient, the “To” address still remains the original recipient address.

  • For secondary deliveries, the Do not deliver spam to this recipient and Suppress bounces from this recipient boxes are checked by default. If the message is spam, this option discards the copy of the message being sent to the additional recipient. Suppress bounces from this recipient prevents bounces from going back to the original sender.

Require secure transport for onward delivery

By default, Gmail always attempts to deliver messages using secure transport (TLS). If secure transport isn’t available, the message is delivered over a non-secure connection.

With the secure transport option, you can require that all messages meeting the conditions in the setting (match expressions, account types, or envelope filters) be transmitted via a secure connection. If TLS isn't available on the sending or receiving side, the message won't be sent.

Configure additional parameters (Optional)

Click Show options to configure additional options for the setting.

Address lists

You can specify address lists as a criteria for whether to bypass or apply a given content compliance policy. These lists can contain email addresses, domains, or both.

To determine if the address list is matched, G Suite considers the "from" sender for received mail and the recipients for sent mail. For senders, the authentication requirement is also checked. (Details below.) If multiple lists are specified, the address must match at least one of the lists.

The options for whether to bypass or apply a given content compliance policy are:

  • Bypass this setting for specific addresses / domains—Skips the setting entirely if the address list matches, regardless of any other criteria specified in the setting.
  • Only apply this setting for specific addresses / domains—The address list match becomes a condition for whether the setting is applied. If there are other criteria in the setting, such as match expressions, account types, or envelope filters, those conditions must also match for the setting to be applied.

To create an address list:

  1. In the Options section, check the Use address lists to bypass or control application of this setting box.

  2. Select one of the options:

    • Bypass this setting for specific addresses / domains

    • Only apply this setting for specific addresses / domains

  3. Click Use existing or create a new one.

  4. Select the name of an existing list, or enter a custom name for a new list in the Create new list field, and then click Create.

  5. Hover over the list name, and click Edit.

  6. To add email addresses or domains to the list, click Add.

  7. Enter a full email address or domain name, such as solarmora.com. Or, to add a list in bulk, enter a comma or space delimited list of addresses after clicking add.

    Note: Check the Do not require sender authentication box to bypass the Content compliance setting for approved senders that do not have authentication, such as SPF or DKIM, enabled. Use this option with caution as it can potentially lead to spoofing.

  8. Click Save.

  9. To include additional email addresses or domains in the list, repeat steps 5 to 7.

  10. When you're done, go to Account types to affect.

Account types to affect (Required)

To save the Objectionable content setting, you must select at least one account type option, Users, Groups, or Unrecognized / Catch-all. The option specifies the account type that the setting applies to.

If you’re configuring the top-level organization, all 3 of these options are available. If you’re configuring any of the sub-level organizations, Users is the only option available.

If the action for this setting is to quarantine the message, only the Users account type is available. 

The Groups account type is not applicable to the Add X-Gm-Spam header and X-Gm-Phishy header control. If the account type is Groups, X-Gm-Spam: 0 and X-Gm-Phishy: 0 are always applied. The Groups account type is also not applicable to the Bypass spam filter for this message control.

By default, Users is selected, because it's the most common use case. You can select more than one. For example, you can configure an inbound setting that only applies to the Groups account type, and the group must be the recipient. If you’re configuring an outbound setting, the account type must match the sender.

When you're done:

  1. (Optional) Specify an envelope filter.

  2. Go to Save the configuration.

Envelope filter

You can choose to affect only specific envelope senders and recipients. You can specify single recipients by entering an email address for that user. You can also specify groups.

To set up an envelope filter, check the Only affect specific envelope senders box, the Only affect specific envelope recipients box, or both. Then, from the list, select one of the following options:

  • Single recipient—Specify a single user by entering an email address, such as user@solarmora.com. The match is case insensitive.

  • Pattern match—Enter a regular expression to specify a set of senders or recipients in your domain. Click Test expression to make sure your syntax is correct. For example, you can ensure this setting applies only to 3 specific users by entering the list of users using the following regular expression syntax:

    ^(?i)(user1@solarmora.com|user2@solarmora.com|user3@solarmora.com)$

    Where:

    • ^ matches the start of a new line
    • (?i) makes the expression case insensitive
    • $ matches the end of a line

    Learn about using regular expressions.

  • Group membership—Select one or more groups in the list. For envelope senders, this option only applies to sent mail. For envelope recipients, it only applies to received mail. If you haven't, you'll need to create groups first.

When you're finished, go to Save the configuration.

Save the configuration

Final step: Add and save the setting

  1. Click Add setting or Save. Any new settings are added to the Gmail Advanced settings page.

  2. At the bottom, click Save.

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