User-generated spam

Matt Cutts explains the "User-Generated Spam" manual action

If you see this message on the Manual Actions page, it means that Google has detected user-generated spam on your site. Typically, this kind of spam is found on forum pages, guestbook pages, or in user profiles.

As a result, Google has applied a manual spam action to the affected portions of your site. Actions that affect your whole site are listed under Site-wide matches. Actions that affect only part of your site and/or some incoming links to your site are listed under Partial matches.

Recommended action

Review Google’s Webmaster Guidelines on user-generated spam, then follow these steps to identify and correct the violation(s) on your site:

  1. Users commonly add content to sites in forums, blog comments, and user profiles. Look for profiles with commercial usernames like “Discount Insurance” or posts with advertisements, off-topic links, or gibberish text.
  2. Identify pages on your site where users could have added content.
  3. Find spammy, unrelated content in these sections and remove it.
  4. Check these areas for the following: Tip: To find unexpected or spammy content on your site, use the site: operator in Google search along with commercial or adult keywords that are unrelated to your site’s topic. For example, searching for [site:example.com insurance] will return content from your site related to insurance.
    1. Posts or profiles that look like advertisements
    2. Posts or profiles with out-of-context or off-topic links
    3. Posts or profiles with commercial usernames — names like “Discount Insurance,” that don’t sound like real human names — that link to unrelated sites
    4. Posts or profiles that appear to be automatically generated, not written by a real user of your site
  5. Remove any content that meets this description.
  6. Consider implementing measures to prevent user-generated spam.

Once you’re sure that your site is no longer in violation of our guidelines, request reconsideration of your site. After you’ve submitted a reconsideration request, be patient and watch for a message in your Search Console account — we’ll let you know when we’ve reviewed your site. If we determine your site is no longer in violation of our guidelines, we’ll revoke the manual action.

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