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A T-Mobile system update is preventing some T-Mobile Android phones from making outbound calls through certain applications (including Google Voice). If you don't hear "This call is being placed by Google" on an international/paid call, your call will be connected through your carrier. Read more information here.

Make calls with Android

You can choose which outgoing calls you want to make with your Google Voice number.

  1. On your Android device, open Google Voice Google Voice app icon.
  2. At the bottom right, touch Options Options.
  3. Touch Settings.
  4. Touch Making calls.
  5. Select when you want to make your outgoing calls through Google Voice:
    • Use Google Voice to make all calls: Your calls will be sent from your Google Voice number. On international or other paid calls, you will hear the confirmation "This call is being placed by Google."
    • Do not use Google Voice to make any calls: Your calls will be sent from your carrier number.
    • Only use Google Voice for international calls: Your calls to international phone numbers will be sent from your Google Voice number. You will hear the confirmation "This call is being placed by Google."
    • Ask every time I make a call: When you call someone, you'll be prompted to choose the phone number you want to call from.
  6. Open your phone's dialer.
  7. Enter the phone number you want to call, and press the call icon .
    • If your call isn't free, you'll hear a message about the cost per minute and remaining minutes of talk time. If you don't hear the message, your call may be subject to your carrier's rates.
Outgoing calls with Android for Work
If you're signed in to Google Voice with an Android for Work profile, you won't be able to make calls from your Google Voice number. To make calls, make sure the Google Account that you use for Google Voice is signed in to your device as a personal account.
Access number

All calls will be routed through a Google Voice access number. Depending on your version of Android and device, you may see that number displayed at the top of the screen. The access number is a U.S. number.

If you’re traveling to another country, you may be charged international calling rates by your mobile carrier. If the access number’s area code isn’t the same as your area code, you may be charged long-distance rates. Callers will be charged for the call based on their mobile plan.

Check and add calling credit

If your call isn't free (like a call to an international or toll number), you'll hear a message that tells you what the cost per minute is. The message will also let you know how many minutes of talk time you have left in your Google Voice account, based on this rate.

If you don't hear the message, your call is not going through Google Voice and your call may be subject to your carrier's rates.

Check your balance before calling
  1. On your Android device, open Google Voice Google Voice app icon.
  2. At the bottom right, touch Options Options.
  3. Touch Balance. Your calling credit balance will display.
Add calling credit

Note: Calling credit cannot be added in the Google Voice app, but you can add credit on all current mobile web browsers at https://www.google.com/voice.

  1. In your phone's web browser, go to Google Voice.
  2. At the top right, touch the settings icon .
  3. Touch Add credit.
  4. Touch $10.00 to add $10 USD of credit to your balance.
  5. Complete your credit purchase with your Google Account.

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Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

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