Set up or remove Google voicemail

With Google Voicemail, you can see your transcriptions, past voicemails, and voicemail-sharing options.

If you'd like to set up Google voicemail for your mobile number, follow the steps below:

  1. Click the gear icon  link at the top right corner of the page.
  2. Click Settings.
  3. Click Add another phone
  4. Enter a name and the number for your phone and then select the "Phone Type".
  5. Click Save.
  6. You will be prompted to verify your phone number. Click Connect and Google Voice will call your phone. Verify your phone by entering the code that appears in the 'Verify your Phone' pop-up window.
  7. Click Activate Google voicemail on this phone.
  8. Follow the directions on the next screen and enter the code provided as if you were calling someone. Press the 'Call' button on your phone to finish setting up Google voicemail for your mobile phone.

See other voicemail options to use below

If you're a Verizon Wireless user click here

If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:

  • *71[Your Google Voice number]
  • *90[Your Google Voice number]
  • *92[Your Google Voice number]
Deactivate Google voicemail on your phone

Deleting your phone from Google Voice will not actually prevent your voicemail calls from going to Google voicemail. In order to switch back to your carrier's voicemail and deactivate your Google voicemail on your phone:

  1. Click the gear icon at the top right of the Google Voice page
  2. Select Settings.
  3. Click Edit under your forwarding phone number.
  4. Select Deactivate and follow the prompts.

If you've deleted your Google account and are unable to deactivate Google Voicemail, please contact your carrier and ask them to remove "conditional call forwarding" from your account.

Connect directly to your voicemail

When you call your Google number, you can access the Google voicemail and settings system directly, as long as you're calling from any of the numbers that we normally forward your calls to. Follow these steps to set this up:

  1. Click the gear icon in the top right of the page and then click Settings.
  2. Click the Phones tab.
  3. Click the Edit button and select the Show advanced settings link.
  4. Select Yes under the 'Voicemail Access' section for each phone from which you want to access your voicemail directly. Select the appropriate radio button according to whether you'd like entering your PIN to be required when calling your Google number from that phone for added security and privacy.

Select No next to 'Voicemail Access' if you don't want to directly connect to the Google voicemail system when calling your Google number from this particular phone. Instead, you will have to press * and enter your PIN during the ringback or greeting to access the Google voicemail system from this phone.

If you select Yes for your home landline, for example, anyone calling your Google number from this phone will instead be connected to the voicemail menu and won't be able to call you.

Use Google Voice player in Gmail lab

If you're both a Gmail and Google Voice user, take advantage of the Google Voice player in mail lab so that you can listen to your voicemail messages right from Gmail!

Once you enable the lab in your Gmail Settings, you will see the Google Voice player at the bottom of voicemail notifications you receive in Gmail. You can press the play icon to begin playing your messages right in your Gmail inbox.

Turn on Gmail labs

  1. Sign in to Gmail and click the gear icon in the top right of your Gmail page and click Voice settings.
  2. Select the Labs tab and find the Google Voice player in mail lab and any other labs you may be interested in.
  3. Click the 'Enable' radio button to turn on a lab and click 'Save Changes' at the bottom of the page. Your page may refresh but after the refresh, the lab you just turned on will be available in Gmail.

Please note that since Gmail labs are experimental features, it's important to keep the following things in mind about the Google Voice player in mail lab and other Gmail labs you may be using:

  • They may break at any time.
  • Similarly, they may disappear temporarily or permanently.
  • They may work so well that they graduate and become regular features.

To learn how to troubleshoot problems if you run into issues with Gmail Labs, please visit the Gmail Help Center .

If you don't see the Labs tab of in your Gmail Settings, it could be because Gmail labs aren't yet compatible with all of our supported browsers. Labs are available only in Internet Explorer 7.0+, Firefox 2.0+, Safari 3.0+, and Google Chrome. You won't see a 'Labs' tab in your Settings if you're not using the newer version of Gmail on the browsers listed above. So keep in mind, if you're using Internet Explorer 6.0, you will not have Gmail Labs.

Use voicemail widgets to receive calls from your website's visitors

You can allow others to call you from your website or blog by adding a voicemail widget to it. Visitors to the website can click the widget, enter their phone number, and Google Voice will call them and connect the call to your Google number. Here's how you can set up a voicemail widget:

  1. Go to the gear icon at the top right of the page.
  2. Go to Settings.
  3. Click the Voicemail Widgets tab.
  4. Click the Add a new Voicemail Widget link.
  5. Select the appropriate settings for your widget.
  6. Click the Save Changes. Then, copy and paste the code in the 'Embed' field into your webpage, your blog, your auction or networking site, or anywhere you want.

You can customize each of your voicemail widgets. Here are the options:

  • Specific settings (so that callers go to voicemail or ring only certain phones)
  • Specific greetings
  • Turning call screening on and off

Caroline is a Google Voice expert and author of this help page. Leave her feedback below about the page.

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