When you get a voicemail, our system will transcribe it into text that you can read in your Google Voice inbox.
The quality of the transcripts will vary depending on the caller, the background noise, and whether the caller is using a microphone. Also, the quality will improve over time as our transcription system gets smarter.
There are times when the transcription system isn't confident enough to transcribe a voicemail. For example, a voicemail might not be transcribed if our system detects that the voicemail isn't in English or that there's background noise. In these cases, Google Voice will display "Transcript not available."
Disable voicemail transcriptions
Watch a video to learn more about Google Voice Transcriptions
If you want to disable voicemail transcriptions, follow these steps:
- Click the gear icon at the top-right of any Google Voice page and click Settings.
- Deselect the 'Transcribe Voicemails' option in the Voicemail tab.
- Click Save Changes.
If you use Google Voice's voicemail transcription service, Google may transcribe voicemail messages into text and email and/or SMS the resulting text to the email account or phone number(s) designated in your user settings. Google's computers process the information in your messages for various purposes, including formatting and displaying the information to you, delivering related links, backing up your messages, and other purposes relating to offering you Google Voice.