Block unwanted calls, abuse, and spam
Spam from Individual Callers
Google Voice gives you three options when dealing with unwanted calls. You can:
- Send the caller to voicemail: None of your phones will ring, but the caller will be prompted to leave you a voicemail message.
- Treat the call as spam: The caller will hear ringing and then be prompted to leave you a voicemail message. None of your phones will ring. The voicemail will be automatically marked in your inbox as Spam, and you won't receive a notification for the voicemail.
- Block the caller: The caller will hear a 'Number not in service' message when calling your Google number. None of your phones will ring. The call will be marked as 'Blocked' under 'History' and 'Missed.'
To adjust your settings for an unwanted caller:
- Sign into Google Voice.
- Search for your contact’s name in the search field at the top of the window, and when it appears, click the contact’s name.
- Click Edit Settings and select the second radio button under the 'When this contact calls you:' section, next to the drop-down menu.
- Choose one of the options listed above from the drop-down menu.
If you've marked a call or voicemail as spam on the Google Voice website, any future calls from the caller will be sent to your voicemail, and your phones won't ring. The voicemail will be automatically placed in the Spam folder. Just find the call or voicemail from the caller, select the checkbox next to the call or voicemail, and click the Report Spam button.
You can also mark a caller as spam when listening to your voicemails; just press 8 at any time during the message.
Global spam filtering
Global Spam Filtering
Global Spam Filtering makes it possible to automatically redirect calls, texts, and voicemails from any of the numbers in the Google database that have been identified as spam directly into your spam folder. To enable this feature simply:
- Click the wrench icon and select Settings.
- Click the Calls tab.
- Check the box next to Global Spam Filtering.
If a number ends up incorrectly marked as spam, you can easily unblock it by selecting the message and clicking the Not Spam button in your spam folder.
Unblock a caller and remove them from the Spam label
If you no longer want to block a caller or label someone as 'Spam', follow these steps:
- Search for the caller using the search box at the top left of your Google Voice inbox.
- Click More under one of their messages.
- Select Unblock.
To remove a voicemail or call from the Spam label:
- Click Spam on the left side of the page.
- Select the checkbox next to the voicemail or call that you marked as spam.
- Click the Not Spam button at the top of the page.
Not a Google Voice user, but still receiving unwanted or abusive calls from a Voice number
For nuisance calls, we recommend you contact your telephone provider to block an unwanted number or unwanted calls.
If you believe that you've verified your personal number in error or as part of a scam and are receiving forwarded calls from a Google Voice number that doesn't belong to you, we recommend that you reclaim your phone number by adding it as a forwarding phone on your own Google Voice account. Learn more on how to create a Google Voice account and add a forwarding phone.
Caroline is a Google Voice expert and author of this help page. Leave her feedback below about the page.