Clear search
Close search
Google apps
Main menu

Block unwanted calls, abuse, and spam

Prevent unwanted and abusive callers by blocking them from ringing your Google Voice forwarding phones.

Important: If you feel that you are in danger, contact your local authorities.

Spam from Individual Callers

When you block a phone number in Google Voice, the number will also be blocked in Hangouts.

  1. Open Google Voice.
  2. Click the History tab.
  3. Scroll to the contact name, and click the contact's name.
  4. Under the "When this contact calls you" section, click Edit.
  5. Select the second option, next to the drop-down menu.
  6. From the drop-down menu, choose one of the options:
    • Send to Voicemail: None of your phones will ring, but the caller will be prompted to leave you a voicemail message.
    • Treat as Spam: The caller will hear ringing and then be prompted to leave you a voicemail message. None of your phones will ring. The voicemail will be automatically marked in your inbox as Spam, and you won't receive a notification for the voicemail.
    • Block Caller: The caller will hear a "Number not in service" message when calling your Google number. None of your phones will ring. Blocked calls won't show in your call history as missed calls.
Unblock a caller and remove them from the Spam label

If you no longer want to block a caller or label someone as spam:

  1. Open Google Voice.
  2. Click the Spam tab.
  3. Scroll to the contact name, and click More under one of their messages.
  4. Select Unblock caller.

To remove a voicemail or call from the Spam label:

  1. Open Google Voice.
  2. Click the Spam tab.
  3. Check the box next to the voicemail or call that you marked as spam.
  4. At the top of the page, click Not Spam.

Note: When you remove the Spam label from a call, you also unblock the person who placed the call.

Unwanted calls from unknown callers​

Global spam filtering

Global Spam Filtering makes it possible to automatically redirect calls, texts, and voicemails from any of the numbers in the Google database that have been identified as spam directly into your spam folder.

  1. Open Google Voice.
  2. At the top right, click Settings .
  3. Select Settings, then choose the Calls tab.
  4. Under the "Global Spam Filtering" section, check the box next to "Send calls and text messages from numbers identified as spam by Google directly to the Spam folder." Changes will save automatically.

If a number ends up incorrectly marked as spam, you can unblock it by selecting the message in your spam folder and clicking Not Spam.

Unwanted or abusive calls from a Voice number to a non-Voice number

For nuisance calls, contact your telephone provider to block an unwanted number or unwanted calls.

If you believe that you've verified your personal number in error or as part of a scam and are receiving forwarded calls from a Google Voice number that doesn't belong to you, we recommend that you reclaim your phone number by adding it as a forwarding phone on your own Google Voice account. Learn more on how to create a Google Voice account and add a forwarding phone.

Megan is a Google Voice expert and the author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
How can we improve it?