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Use custom call forwarding with Google Voice

Manage your call interactions more efficiently. You can:

  • Forward calls from specific contacts to your linked phone numbers or directly to voicemail.
  • Play custom voicemail greetings to certain contacts. 
  • Choose to screen calls from specific contacts.

Before you start

On a mobile device, you can view rules. To create, edit, or delete rules, on a computer, go to voice.google.com.

View rules

Important: To create, edit, or delete rules, on a computer, visit voice.google.com.

You can view rules from your mobile device.

  1. Open the Google Voice app .
  2. At the top left, tap Menu Menuand then Settings.
  3. Under "Custom call forwarding," tap Manage rules.

Learn about rules

Rules are applied to a contact or contact group in the order listed on the “Manage rules” page. If a contact has multiple rules, only the first rule in the list applies.

To rearrange the rules in a certain order:

  1. On a computer, go to Google Voice.
  2. At the top right, click Settings .
  3. On the left, click Calls
  4. Under “Custom call forwarding,” click Manage rules.
  5. Next to the rule, click More actions More.
  6. Select an option:
    • Move up in the list.
    • Move down in the list.

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