To manage your Nest Aware subscriptions, you need to be the home's owner in the Nest app.
Switch to new Nest Aware
If you have a 1st gen Nest Aware subscription, you can switch to new Nest Aware When you switch, you get a prorated refund for the unused time on your previous subscription.
- Go to your subscriptions.
- For the subscription you'd like to update, select Get Started.
- Choose a plan
select Next.
- Choose a billing cycle
select Next.
- After you reviewed the Checkout page, select Confirm Purchase.
Change your plan
To switch between Nest Aware and Nest Aware Plus plans:
- Go to your subscriptions.
- Select Menu
Change your plan.
- Choose a plan
select Next.
- Choose a billing cycle
select Next.
- After you reviewed the Checkout page, select Confirm Purchase.
Once you migrate your Nest account to Google, you can't purchase new 1st gen Nest Aware subscriptions.
Change your payment method
You can change the card or payment method you use to pay for Nest Aware:
- Go to your subscriptions.
- For the subscription you'd like to update, select Change payment method.
- Choose a payment method
select Update.
Cancel your subscription
When you cancel Nest Aware, you'll lose your sound detection clips and any video you haven't saved into clips. Make sure to save any important clips before you cancel.
- Go to your subscriptions.
- For the subscription you’d like to cancel, select Cancel Subscription.
If you switch from 1st gen Nest Aware to the new Nest Aware, you get a prorated refund for the unused time on your previous Nest Aware subscription.
Tips:
- If you bought a camera bundle that came with a prepaid Nest Aware subscription, we can’t offer a prorated refund.
- If you bought your current 1st gen Nest Aware subscription from one of our partners, contact them to cancel your subscription. For more information, go to our Nest Aware partner FAQ.
- Once you switch to the new Nest Aware, you can’t get 1st gen Nest Aware again.
When you cancel your subscription, you’ll have service until the billing cycle ends. You can turn specific Nest Aware features off at any time by changing the settings in the Home app. When your subscription ends, your video history will be deleted and sound clips will be deleted over time.
If you cancel your subscription during the trial period, you'll still have Nest Aware until the end of your trial and you won't be charged once it's over. You can always choose to reactivate your service before your trial period ends.
Nest Aware cancellation policyNew Nest Aware customers
If you purchased the new Nest Aware service, you may stop auto-renewal of your subscription and your subscription will no longer renew automatically at the end of your billing cycle. You can do this by stopping the auto-renewal in your Google Store account on the Google Store Subscriptions page. You will continue to receive the Nest Aware service until your billing cycle ends but you can choose to turn off specific Nest Aware features in the Google Home app settings at anytime.
The new Nest Aware service is non-refundable and you will not receive a refund even if you stop using the service or turn off Nest Aware features.
Nest Aware (1st generation) customers
If you purchased the Nest Aware (1st generation) service, you may cancel your Nest Aware subscription at any time by logging into your Google account and selecting "Cancel Subscription." Note that merely unpairing a Google Nest device from Nest Aware will not trigger cancellation of Nest Aware.
Other than with pre-paid subscriptions, in the event you cancel Nest Aware (1st generation), we will provide a prorated refund for the period of time starting the day after cancellation of Nest Aware through the remainder of your billing cycle.
New Nest Aware customers
Cancelling your subscription
Right of withdrawal for Subscription Services
Defective Services
Nest Aware (1st generation) customers
Cancelling your subscription
If you purchased the Nest Aware (1st generation) service, you may cancel your Nest Aware subscription at any time by logging into your Google Account and selecting 'Cancel Subscription'. Note that merely unpairing a Google Nest device from Nest Aware will not trigger cancellation of Nest Aware.
Other than with pre-paid subscriptions, should you cancel Nest Aware (1st generation), we will provide a prorated refund for the period of time from the day after cancellation of Nest Aware to the end of your billing cycle.