For help with Google Store purchases that you received in the last 15 days, including pricing and refund questions, please contact us here. For help on common issues with your Google Store order, check out this guide.

Use Google Store credit

Important: The information in this article only applies if you have a Google Account.
You can use Google Shop credit to make purchases from the Google Store. You can’t use it for other products like Google Play.

Get Google Shop credit

Google Shop credit might be issued to you in different ways. You may earn credit when you:

  • Trade in an old phone through Google Store
  • Buy a product in an eligible promotion
  • Other sources from Google directly

Google Shop credit is maintained in your Google Pay account. The credit is issued to your Google Pay account associated with your Google Store purchase.

You'll get a confirmation email when credit has been issued. When tied to a promotion, the credit will only be issued once the return period has passed.

Set up your account to get Google Shop credit

  1. Go to your Google Store settings.
  2. In the 'Google Store credit' section:
    • If you find a balance of any amount, including £0.00, you're all set.
    • If you find the SET UP button, select it and follow the on-screen instructions.

Check Google Shop credit balance

Go to either:

If you have Google Shop credit available, you can use it in your Google Store purchase.

Use Google Shop credit

Use your Google Shop credit to buy anything from the Google Store. You can’t use or transfer your Google Shop credit to: 

  • Other Google products like Google Play
  • Services like Nest installation
  • Subscriptions like Google One, Nest Aware or YouTube TV
  • Cash out, unless legally required

To use your Google Shop credit toward your order, on the checkout screen, mark the tick box next to 'Use your Google Shop credit'.

Google Shop credit acts as a form of payment, and therefore can be used to pay for Google Store promotions, such as: 

  • Discounts 
  • Bundles
  • Pre-orders

Important:

  • If your available credit covers your entire order, the amount will be deducted from your balance.
  • If your available credit doesn’t cover your entire purchase, use an accepted form of payment for the remaining balance.
  • Credit can’t be transferred to friends or family, to different accounts nor to different payment profiles in an account.
  • Credit can only be used in the country or region where it was earned and can’t be used for purchases in different countries or regions.

Use more than one form of payment

You can use these forms of payment with Google Shop credit:

Learn how to add a form of payment.

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