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Fix issues with returns & refunds

When you get a refund, you can use it to buy another item.

To return an item that’s lost or in transit, contact Google Store support.

Exchanges aren’t available on Google Store. You can return an item and use your Google Store refund to buy another item.

Learn about the refund wait time

After the returned product is received, it can take 24 hours to inspect. After inspection, a refund can take 1–14 business days.

  • You can find the estimated refund amount before the refund is issued.
  • After your refund is processed, you can find the refund amount and the date of issue.

For users in Japan: Your bank can take up to 45–60 days to process your refund.

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