Repairs, replacements & warranties

All Made-by-Google devices, like Pixel phones or Google Nest devices, come with a limited warranty from Google. This includes devices bought on the Google Store, at authorised retail stores and from operators. To find the warranty for your device, visit the warranty centre.

Devices or accessories bought from the Google Store

You may be entitled to a repair, replacement or refund if your device:

  • Doesn’t charge properly.
  • Won’t turn on.
  • Often freezes.
  • Has microphone, speaker or button issues.
  • Has trouble getting Internet or mobile signal.

You usually are not entitled to a repair, replacement or refund if:

  • You dropped the item and it got damaged.
  • Debris entered the USB-C port and it stopped working.
  • You lost it, it was stolen or you don’t have it anymore.

Nothing in this article affects your legal statutory rights.

Made-by-Google devices bought from approved third-party retailer

If you bought your Made-by-Google device from an approved third-party retailer, the device may be eligible for warranty options from the retailer, as well as the limited warranty provided by Google.

Please contact the seller or the manufacturer directly. You can visit the warranty centre for manufacturer contact info.

You may be entitled to a repair or replacement if your device:

  • Doesn’t charge properly.
  • Won’t turn on.
  • Often freezes.
  • Has microphone, speaker or button issues.
  • Has trouble getting Internet or mobile signal.

You are not usually entitled to a repair or replacement if:

  • You dropped the item and it got damaged.
  • Debris entered the USB-C port and it stopped working.
  • You lost it, it was stolen or you don’t have it anymore.

Nothing in this article affects your legal statutory rights.

Issues with device after replacements or repairs occur

If you received a replacement (pristine or refurbished) or an in-warranty repair for your device because of a claim, your replacement or repaired device is typically covered under your manufacturer’s warranty either for as long as the original warranty lasts or for 90 days, whichever is longer. This term varies among manufacturers, so consult the warranty for your product. You may also have additional legal rights depending on your jurisdiction.

Learn about extended protection plans

Pixel owners can buy Preferred Care for Pixel phones, Pixel Slate or Pixelbook from the Google Store.

Start a claim

If you bought an extended protection plan for your device from Google and the device has a problem that you think may be covered by your extended protection plan, start a claim.

Return an incorrect device under warranty

When you make your warranty claim for a replacement or repair, make sure that the device that is the subject of the warranty claim is sent to us. If we receive any other device, you will not be entitled to receive a replacement or repair under the warranty.

In the event that you send the incorrect device as part of a warranty claim, we'll contact you to let you know using the contact details provided in the warranty claim. You'll have the option for us to arrange return delivery of the device to you, at your cost, through our courier partner. You may be required to sign for receipt of this delivery, and Google will not be responsible if the device goes missing or is damaged in transit. If we aren't able to contact you, we'll destroy this device 60 days after our attempt to contact you.

Google reserves the right to destroy phones (or anything else) received if it considers that the customer is making a fraudulent claim under the warranty. Examples include:

  • Sending a device other than the one referenced in your warranty claim

  • Sending objects other than a phone

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