Your warranty may cover a replacement, repair or refund.
You can check the status of your warranty, Pixel Care+ or Preferred Care when you go to Your devices. Regardless of where you purchased them, you can find all your Made by Google devices that are signed in to your account. If you can't find one that you own, you can manually add a device.
Check your warranty status and eligibility
Important:
- All items bought from Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
- You can return your item and get a refund if you're within the standard return period. If you return your item, you won’t get a replacement. Learn more about how to return an item.
To check your device warranty status with its IMEI number, go to the Hardware Warranty Centre.
If you have an extended care plan:
- For Preferred Care: Start a claim here.
- For Pixel Care+: Start a claim here.
To confirm warranty coverage and start a repair or replacement process, select your device:
- Pixel Phone
- Pixel accessories
- Pixel Watch
- Pixel Buds
- Nest devices and accessories
- Fitbit devices and accessories
- Pixel Tablet
- Google TV Streamer/Chromecast
Find repair options for your device
If your device is covered and repairs are available, you can start a repair request. You have two main options:
- Walk-in repair: For the fastest repair option, find a local authorised service centre.
- Mail-in repair: If a walk-in centre isn't convenient, you can post your device for repair. This process usually takes 7–10 working days.
Before you start a repair:
- Have your device's IMEI number ready.
- Learn how to find your device's serial number.
- If possible, keep your proof of purchase handy.
Know what affects eligibility
These details can affect your item's warranty coverage.
Warranty period
Important: Nothing in this article affects your legal statutory rights.
Your device is covered if the warranty is still within the warranty period. You can extend beyond the standard warranty period as long as you bought:
- Pixel Care+ from Google Store or Google Fi
- Preferred Care
- Device protection
Item condition
You may get warranty support if your device experiences issues like:
- Doesn't charge properly
- Doesn't turn on
- Freezes often
- Has microphone, speaker or button issues
- Has trouble getting Internet or mobile signal
- Has display problems like lines, flickering, black spots or a blank screen without any physical or liquid damage
You may not be able to get warranty support for your device if:
- You dropped the item and it was damaged.
- Debris entered the USB-C port and it stopped working.
- You lost the device, it was stolen or you don't have it anymore.
- The device malfunctions due to liquid damage.
Buy from a third-party retailer
Important: Nothing in this article affects your legal statutory rights. In Taiwan, Google repair isn't available.
- Devices bought through authorised third-party retailers or operators have Google warranty support.
- If you bought your Google device from an unauthorised third-party retailer or operator, contact the retailer or operator directly.
Tip: For warranty replacement of Google devices bought from a Signifi-owned kiosk, contact Google Support.
Understand your replacement options
If your device is eligible for a replacement, you may be offered one of the following options:
- Standard exchange: First, you'll send your defective device to Google. After it's received, a replacement device will be sent to you.
- Advanced exchange: A replacement device will be sent first so that you don't have to wait. To avoid being charged, you must return the defective device within a specified timeframe.
- Important: Until the original device is received, an authorisation hold will be temporarily placed on your payment method.