Check warranty eligibility

Your warranty may cover a replacement, repair or refund.

The Warranty Helper helps you check your warranty coverage, find solutions to common device issues, start a return, repair or connect with our team.

Start Warranty Helper

Confirm warranty coverage

Important:

• All Google items bought from Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
• You can return your item and get a refund if you're within the standard return period. If you return your item, you won't get a replacement. Find out more about how to return an item.

Before you start a repair or replacement process, you must confirm the warranty type and coverage for your item. If you have Google Store's Preferred Care, start a claim.

Select your device to confirm warranty coverage, and start a repair or replacement process:

• Pixel Phone
• Pixel accessories
• Pixel Watch
• Pixel Buds
• Nest devices and accessories
• Fitbit devices and accessories
• Pixel Tablet
• Google TV Streamer/Chromecast

What affects eligibility

These details can affect your item's warranty coverage.

Item condition and warranty period

Important: Nothing in this article affects your legal statutory rights.

Your device is covered under warranty if the warranty is still within the warranty period. You can extend beyond the standard warranty period for as long as you're enrolled in the plans and if you purchased either:

• Preferred Care from the Google Store
• Device protection from Google Fi plans

You may get warranty support if your device experiences issues like:

• Doesn't charge properly.
• Doesn't turn on.
• Freezes often.
• Has microphone, speaker or button issues.
• Has trouble getting Internet or mobile signals.

You may not be able to get warranty support for your device if it has:

• You dropped the item and it was damaged.
• Debris entered the USB-C port and it stopped working.
• You lost the device, it was stolen or you don't have it anymore.
• The device malfunctions due to liquid damage.

You purchased the item from a third-party retailer

Important: Nothing in this article affects your legal statutory rights. Google repair isn't available in Taiwan.

• If you bought your Google device from a kiosk owned by Signifi, contact Google Support for warranty replacement.
• If you bought your Google device from another approved third-party retailer or operator, contact the retailer or the operator directly.

Related resources

• File a warranty claim for your Pixel phone
• Check your repair status
• Hardware warranty centre
• Check Google Store order statuses