Notification

The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Find and cancel delayed Google Store orders

Understand and fix issues with your delayed order from Google Store.

Orders may be delayed due to:

  • Payment issues
  • Incorrect or incomplete shipping address
  • Harsh weather conditions
  • Inventory issues
  • Delivery carrier delays

If you paid for expedited shipping and your order arrives late, you get a refund of the shipping fees for any delayed part of the shipment. When there are a few shipments in your order, the total shipping fee is split across the shipments. 

Find your updated delivery date

  1. Go to your Google Store order history.
  2. Check your new delivery date.

Track your delayed order

If shipment tracking is available in your area, you can track your order.

  1. Go to your Google Store order history or Shipping confirmation email.
  2. Check the tracking link from the delivery carrier.

Cancel your delayed order

  1. Go to your Google Store order history.
  2. Find the order to cancel and select Cancel order
    • If the “Cancel order” button is missing, it’s too late to cancel.

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Need more help?

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