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Get help with orders canceled by Google Store

Understand and fix issues with an order canceled by Google Store.

Orders may be canceled due to:

  • Payment issues
  • Long delays
  • End-of-life or end-of-sale items
  • Undeliverable shipping address, such as:
    • Unsupported countries or regions
    • Military addresses, such as APO or FPO
    • Non-residential addresses, such as PO boxes
    • Mail forwarding service addresses

When an order gets canceled, you’ll get a refund if you were charged or had funds put on hold.

Tip: If you placed an order as a guest while not signed in to your Google account and your order fails due to a payment issue, your order will be canceled. To continue, place a new order.

Fix a payment or shipping address issue

Once your order is canceled, you'll have to place a new order.

To fix a payment issue, you can update your payment method and try to order again. 

To fix an undeliverable address, you can enter a different address when you try to order again

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