Prepare your device for trade-in
To send your trade-in device, use the prepaid trade-in kit sent to you and follow the included instructions.
Important: To receive a trade-in refund, you must remove any device locks such as passwords, patterns, PINs and fingerprint locks. Then, factory reset the device. Devices that aren't unlocked and factory reset will be returned.
1. Transfer data from your old device
2. Remove activation locks from the device
- Learn how to turn off device protection for Android.
- Learn how to remove your Pixel device from Find My Device.
- Learn how to turn off Find My for iPhone.
- Learn how to disable Samsung Lock for Samsung phones.
3. Factory reset your device
Important: After a factory reset is complete, your device won't require a password for the device or your account. If you need a password, the factory reset isn't complete and you must try again.
Pixel
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Reset options Apple
Other OS
4. Pack your device
- Erase any downloaded SIMs.
- Power off your device.
- Remove the SIM card from the SIM tray.
- Important: Leave the SIM tray in the device.
- Remove any accessories from your device, such as:
- Phone case
- Watch band
- Screen protector
- Charger
- Place the device in the provided box.
- Seal the box and attach the prepaid delivery label.
- If you have multiple trade-in kits, match the Trade-in ID on your kit with the Trade-in ID in your order history. To find your Trade-in ID:
- Go to your Order history.
- Select View or edit order.
- If you have multiple trade-in kits, match the Trade-in ID on your kit with the Trade-in ID in your order history. To find your Trade-in ID:
5. Send the device to PCS Wireless through Royal Mail
Find Royal Mail locations near you.
Important:
- If you cancel your trade-in, throw the trade-in kit away.
- Once you send in your device, you can't cancel the trade-in process.
- Do not send in devices with damaged or swollen batteries. These won't receive any credit and can't be returned.