Notification

The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Fix issues with returns & refunds

When you get a refund, you can use it to buy another item.

To return an item that’s lost or in transit, contact Google Store support.

Exchanges aren’t available on Google Store. You can return an item and use your Google Store refund to buy another item.

Learn about the refund wait time

After the returned product is received, it can take 24 hours to inspect. After inspection, a refund can take 1–14 business days.

  • You can find the estimated refund amount before the refund is issued.
  • After your refund is processed, you can find the refund amount and the date of issue.

For users in Japan: Your bank can take up to 45–60 days to process your refund.

Related resources

Need more help?

Try these next steps:

Search
Clear search
Close search
Google apps
Main menu
3355717146901536111
true
Search Help Center
true
true
true