Notification

The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Check your Google Store refund status

After you send your item back to Google, you can find out more about your refund. After tracking shows delivered, it may take up to 48 hours for your refund status to update.

Find your return & refund status

To find your return and refund status, go to your Order History.

About refunds on the Google Store

A refund can take 1–14 business days after the returned product is inspected.

  • You can find the details about your refund amount after you find your Order History.
  • You can find the estimated refund amount before the refund is issued.
  • After your refund is processed, you can find the final refund amount and the date of issue.

For users in Japan: Your bank can take up to 45–60 days to process your refund.

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