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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Learn about temporary replacement charges

Advanced replacement warranty services are offered by Google Store.

Temporary authorizations for warranty replacements

  • While we process your warranty request, a temporary hold will be placed on your credit card.
  • If you receive a warranty replacement, you aren’t charged for the replacement device.
  • When you make your replacement order, your payment method is temporarily authorized for the full amount of the device.
  • Based on your card issuer's policies, payment authorizations typically remain on your account for up to 21 business days.

Temporary holds

The temporary hold is just an authorization request. It's not an actual or duplicate charge on your account. If your credit card remains on hold more than 21 business days after you place your warranty replacement order, contact your bank or credit card company.

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