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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Get a refund for Google Store packages that are returned to warehouse

Understand and fix issues with packages that are returned to the warehouse because delivery carriers can’t deliver them.

Packages are returned to the warehouse when:

  • You refuse a delivery.
  • Nobody is present to sign for a delivery that needs a signature.
  • Your shipping address is incorrect or incomplete.
  • You request the package to be held for pickup at a delivery carrier location but you don’t pick it up in time.
  • Your cancellation request was processed after the package was shipped.

If you get an email that says your package was returned to our warehouse, contact Google Store Support. You’ll get a refund that includes shipping fees and tax.

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