Notification

Learn more about our top Google Store promotions.

Get a refund for Google Store packages that are returned to warehouse

Understand and fix issues with packages that are returned to the warehouse because delivery carriers can’t deliver them.

Packages are returned to the warehouse when:

  • You refuse a delivery.
  • Nobody is present to sign for a delivery that needs a signature.
  • Your shipping address is incorrect or incomplete.
  • You request the package to be held for pickup at a delivery carrier location but you don’t pick it up in time.
  • Your cancellation request was processed after the package was shipped.

If you get an email that says your package was returned to our warehouse, contact Google Store Support. You’ll get a refund that includes shipping fees and tax.

Related resources

Need more help?

Try these next steps:

Search
Clear search
Close search
Google apps
Main menu
9552189073882299353
true
Search Help Center
true
true
true
true
true
99952