Notification

The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Replace Google Store orders delivered to the wrong address

If your order was delivered to the wrong address, please contact Google Store Support. A replacement may be approved.

Request a replacement

Before you start: Find your shipping address in your Google Pay profile and note any changes you might have made before or after your order was placed. 

You can’t order a replacement if:

  • You changed your address after you placed an order and the order was delivered to the old address.
  • You changed your address when you placed the order and it was delivered to the new address but you wanted it delivered to your old address.

Tip: To change your shipping address for a shipment that hasn’t been delivered, learn how to cancel or change an order.

Need more help?

Try these next steps:

Search
Clear search
Close search
Google apps
Main menu