If your order was delivered to the wrong address, please contact Google Store Support. A replacement may be approved.
Request a replacement
Before you start: Find your shipping address in your Google Pay profile and note any changes you might have made before or after your order was placed.
You can’t order a replacement if:
- You changed your address after you placed an order and the order was delivered to the old address.
- You changed your address when you placed the order and it was delivered to the new address but you wanted it delivered to your old address.
Tip: To change your shipping address for a shipment that hasn’t been delivered, learn how to cancel or change an order.