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Replace Google Store orders delivered to the wrong address

If your order was delivered to the wrong address, please contact Google Store Support. A replacement may be approved.

Request a replacement

Before you start: Find your shipping address in your Google Pay profile and note any changes you might have made before or after your order was placed. 

You can’t order a replacement if:

  • You changed your address after you placed an order and the order was delivered to the old address.
  • You changed your address when you placed the order and it was delivered to the new address but you wanted it delivered to your old address.

Tip: To change your shipping address for a shipment that hasn’t been delivered, learn how to cancel or change an order.

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